SLCC complaints system
The is page sets out frequently asked questions about the current issues affecting the SLCC complaints system
Due to a security incident with one of our software suppliers, we did not have access to our complaints system from 11-30 October. Following a full investigation commissioned by our supplier, our complaints system is now coming back online. This will take some time and testing will be required. Our online complaint form is still currently not available.
The investigation confirmed that none of the customer data we hold was accessed or compromised.
We know people will want an update. This means we have a significant backlog to work through. To help us focus on this task we would ask you to bear with us while we get specific information ready for you and your case.
We will start contacting people over the coming weeks in relation to their cases, so you may hear from us shortly. However, if you have not heard from us by Monday 16 November 2026, and have a query about your case, please do feel free to contact us at that point.
Thank you for your patience and we apologise for any inconvenience this has caused you.
We are working through all existing and new complaints and we will be in touch over the coming weeks to provide an update on your complaint.
Yes, you can by completing the word version of our complaint form, which can be found at the bottom of this page.
This can then be emailed to our enquiries team: enquiries@scottishlegalcomplaints.org.uk
Or printed and posted to our office at:
Scottish Legal Complaints Commission
Capital Building, 12-13 St Andrew Square
Edinburgh
EH2 2AF
Yes, we can. Please email enquiries@scottishlegalcomplaints.org.uk or call 0131 201 2130.
Now we have access to our complaints system, we are able to begin processing subject access requests again. If we are not going to meet the due date for your request, we will be in touch to let you know.
We are working through all existing and new handling complaints and we will be in touch over the coming weeks to provide an update on your handling complaint.
We are working through all existing and new service delivery complaints and we will be in touch over the coming weeks to provide an update on your service delivery complaint.
A full security check has been completed on behalf of our supplier and we have been assured that the data stored on our system is safe and has not been accessed or compromised.
On the evening of Sunday 11 October we were advised by our supplier there was an issue. The extent and impact of the issue only became clear on Monday 12 and Tuesday 13 October.
Our supplier is CAS (Computer Application Services Ltd) and our complaints system is called Workpro.
We reviewed any possible connection between our case management system and other systems and blocked these. We also took other precautionary steps around our other systems.
Yes, we made a disclosure to the ICO, they have considered the information we provided, provided us with advice and closed the case. If you have any concerns, contact our DPO using our contact form: Data protection officer | Scottish Legal Complaints Commission
We are currently working to get all cases on the system and check the progress of all cases. Once this is done, we will have a more complete picture of the initial impact and be in a better place to provide information.
We are keeping these pages updated and adding new questions and answers as we have them. We will be in touch when we have news on your individual case, but you can contact us with any other questions.
Last updated: 3 November 08:41