Start your complaint
Types of lawyers we accept complaints about
We can look at complaints about:
- law firms
- commercial attorneys
- licensed conveyancers
How to complain graphic
The information on this web page is also available in graphic form.
How to make a complaint
Before you start your complaint with us, you'll need to complain to the lawyer or the firm first, and give them time to respond and try to resolve the matter (at least 28 days).
There are exceptions to this rule for complaints involving a serious conduct allegation - if you think this might be the case, please check with us first.
Information you'll need
To complete our complaint form, you will need a copy of
your complaint to the firm and any response you received.
You will also need to be able to tell us the dates that things happened.
Time limits apply to making a complaint. Find out more about our time limits here.
Complaint form confirmation
After you have submitted your online complaint you will receive an email from us confirming we've received it. This will include your unique case reference and information on next steps.
Still not sure?
If you’re looking for any help with the complaints process, you can request a call back where we can explain it to you.
Not sure if you have a valid complaint? We won't be able to tell until you've made your complaint to us, we'll then need to consider all the information we need. However, our case studies might help you to get a better idea if your complaint is something we can deal with.