You'll need to complain to the lawyer or the firm first
Before we can help with your complaint, we normally ask that you:
- have already complained to the service provider
- have allowed them at least 28 days to provide a full response
- provide us with copies of your complaint and the response
If you're not sure of how to word your complaint to the lawyer, we have a guide and template letter which might help.
There are exceptions to this rule for complaints involving a serious conduct allegation - if you think this might be the case, please check with us first.
You will also need to be able to tell us:
- the dates the provider started and finished working for you (if they were working for you)
- the dates when the issues happened
- the dates you found out about them
- the date you complained to the provider
Time limits apply to making a complaint. Find out more about our time limits here.
Not sure if you have a valid complaint? We won't be able to tell until you've made your complaint to us, we'll then need to consider all the information we need. However, our case studies might help you to get a better idea if your complaint is something we can deal with.