Preventing complaints
Preventing complaints
Evidence suggests that it costs six to seven times more to acquire a new client than to retain one. That means it's just good business sense to look at ways of working which can reduce the likelihood of complaints - which can lead to client loss.
preventing-complaints.pdf
Download preventing-complaints.pdf PDF
877kb
practitioner-guide-wills-and-executries.pdf
Download practitioner-guide-wills-and-executries.pdf PDF
399kb
criminal_law_-_avoiding_complaints_-_a_guide_for_solicitors.pdf
Download criminal_law_-_avoiding_complaints_-_a_guide_for_solicitors.pdf PDF
5mb
final-family-practitioner-guide-v-10-compressed.pdf
Download final-family-practitioner-guide-v-10-compressed.pdf PDF
294kb