If we receive a complaint about you
We understand that finding out a complaint has been made against you can be stressful. The information below is designed to guide you through the process.
The complaints process
How to respond to notice of a complaint
The most important point is that you must respond to any requests for information from us promptly. Not replying can escalate matters, as a failure to respond or cooperate could itself lead to a disciplinary finding.
If you are unsure about the information requested, or can’t respond within the given timescale, please speak to us. You can contact your case investigator by phone or email, and they will be happy to discuss the case with you, to provide guidance and advice on the process or to discuss what we can do to help you to deal with the complaint.
We understand that being the subject of a complaint can be difficult, stressful or distressing. LawCare is the mental health and wellbeing charity for the legal community and offers free, confidential, emotional support to anyone working in the law. Call their helpline on 0800 279 6888 or visit https://www.lawcare.org.uk/