CEO and Board complaints
Other complaints about the SLCC
Complaints about the organisation and our operations
If you have a concern which does not relate to our complaints services (how we have handled a complaint, policy and processes, etc.) you can also raise these. Complaints about other aspects of our organisation and its work should be made to the Chief Executive at Neil.Stevenson@scottishlegalcomplaints.org.uk, or if the complaint relates to the Chief Executive, to the Chair (see below, 'Complaints about our Chief Executive').
Complaints about our Chief Executive Officer (CEO)
Complaints about our CEO are dealt with by one of our Board Members. Please mark your letter or email ‘Personal – Service Delivery Complaint’ and send it to the Secretary to the Board at BoardSecretary@scottishlegalcomplaints.org.uk.
If you are not happy with the Board Member’s response, you can ask that your complaint is reviewed again. The review will be by the Chair of the Board, who may ask someone external to the SLCC to carry out an investigation.
Complaints about Board members
If your complaint is about a Board Member, please write to our CEO, who will review your complaint and decide what the appropriate next steps are. You can write or email our CEO at Neil.Stevenson@scottishlegalcomplaints.org.uk. Our CEO will contact you to let you know what action he intends to take.
If you are not content with the CEO’s response and you believe a Board Member has breached the code of conduct you can complain to the Commissioner for Ethical Standards in Public Life in Scotland.