If you contact us by letter, e-mail or telephone with a complaint, we may ask you to complete a complaint form before we can take your complaint further.
For most people, the online complaint form is the easiest way to do this.
If you prefer to use a more traditional ‘offline’ complaint form, we have a word version you can download, or we can send you a copy by email or post a paper copy to you.
Once you've completed it, you can either email it to us or send it by post. We aim to be in contact within 10 weeks of receiving your complaint form.
We do not return documents you send us. If you require documents to be returned, please make this clear from the start. We suggest you only send copies of documents to us unless we request the originals. More information about data storage can be found on our privacy page