Tools and resources for lawyers
On this page you'll find links to additional resources we have to support you in managing complaints.
Complaint log template
For a complaints process to be fully effective, it is important to record and collate centrally, information on complaints. You can download our complaint log template below.
Complaint analysis tool
This tool is designed to help you to identify useful learning from complaints.
Terms of Business report
Read our detailed findings and recommendations in the report.