Case studies
These case studies will give you an idea of what to expect, but it's important to remember that no two cases are the same. We look at every complaint on its own merits.
George's story
At the time, I felt I had lost out financially and questioned the advice I'd been given. The process helped me understand that there was no guarantee a court would have awarded more than the amount I accepted.
Jackie's story
I came away with a clearer understanding of how decisions are made in personal injury claims and the factors that can affect the outcome.
Rachel and Matt’s story
I wasn't happy with the compensation my solicitor negotiated for my accident, so I complained.
Natalie’s story
I came away with a clearer understanding of how legal fees work, including charges for work in progress, and the importance of having clear information about costs from the outset.
Alasdair’s story
The investigation gave me a better understanding of the legal process and reassured me that confidentiality rules help ensure fairness for everyone involved.
Amy’s story
Having the opportunity to talk through my concerns helped resolve the issue quickly and gave me a clear understanding of what would happen next.