Case studies
These case studies will give you an idea of what to expect, but it's important to remember that no two cases are the same. We look at every complaint on its own merits.
George's story
George felt he had lost money because he believed he should have received more compensation and that his solicitor should have negotiated a better settlement. Find out what happened and how his complaint was resolved.
Jackie's story
In Jackie’s personal injury complaint, evidence and timing played a key role. Find out what happened, and how we reached our decision.
Rachel and Matt’s story
Rachel and Matt felt their solicitor had failed to protect their interests during the purchase of their flat. Find out what happened and how their complaint was resolved.
Natalie’s story
Natalie was unhappy with the fees charged by her lawyer. While we cannot decide whether a fee is reasonable, we can assess the quality of the service provided. Find out how we investigated the complaint and how it was resolved.
Alasdair’s story
Alasdair was worried that a solicitor acting for his ex-wife had purposely misled him by not sharing information with him. Find out why the information was not shared and the outcome of the complaint.
Amy’s story
Amy was frustrated because her solicitor, Holly, had stopped responding to her calls and emails. Learn how mediation helped Amy and Holly resolve the complaint and reach an agreement.