Who we are
We provide a single point of contact for all complaints against lawyers in Scotland (solicitors, advocates, commercial attorneys, licensed conveyancers).
We investigate and resolve complaints about service and refer conduct complaints to the relevant professional body for investigation.
Our performance in dealing with complaints.
Oversight and research - we also have oversight of complaint handling by the professional bodies and have a role in promoting and advising on good complaint handling across the legal profession.
Our History - why we were set up in the way we were.