Our 2026-30 Strategy

Graphic showing our 2026-30 strategy (full text below). Two arrows running left to right show our Vision (pink arrow) and Mission (dark blue arrow). Three boxes show our Objectives: Transform (a pink lightbulb with shapes rotating round it), Deliver (a teal checklist with pencil) and Improve (a blue ascending bar chart). Four clustered images show our Values: Courage (pink lion face), Clarity (two teal figures with speech bubbles showing thumbs up), Respect (two light blue hands shaking) and Fairness (dark blue scales). Boxes running along the bottom show the Enablers: Agile, Project planning, Customer focus, Efficiency, Best value, Continuous improvement, Working with others and Regulatory objectives.

Vision: legal service that work for everyone

Mission: to resolve complaints and drive quality improvement

Objectives:

  • Transform the organisation and our services through agile implementation of the new legislation, delivering improvements for the public and sector, and creating a coherent approach as a regulatory authority
  • Deliver a high quality service which is fair and impartial, inclusive and accessible, prompt and proportionate, and has good customer service at its heart)
  • Improve and innovate in our service and project delivery, and support and promote improvement in the legal services sector)

Values: Courage, Clarity, Respect and Fairness

Enablers: Agile, Project planning, Customer focus, Efficiency, Best value, Continuous improvement, Working with others and Regulatory objectives.

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