Start your complaint
If you have already complained directly to your legal service provider, we may be able to help you.
Online Complaint Form
Start your online complaint now. You'll need to have some information to hand.
Every complaint is different, but these examples will give you some idea of what to expect.
Find out more about our process and what happens at each stage of the complaint journey.
Action we might take
Find out about the action we might take if your complaint is upheld.
Appeal a decision
If you disagree with our decision about your service complaint, you have the right of appeal to the Court of Session.
More detailed information on our time limits, 'handling complaints', third party complaints etc.
Other types of complaint
We deal with 'handling complaints' which are about how the professional bodies have dealt with conduct complaints.