Price transparency report

In June 2024 we published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints.

The report outlines what the SLCC sees in complaints relating to pricing and fees, what the relevant rules and guidance say, and what firms in Scotland are doing to make their prices transparent. It also offers some best practice tips to help firms think about how they could better manage their risk of complaints about fees.