The Rules aim to provide the SLCC with control over the procedure for resolution. They should be read along with the Legal Profession and Legal Aid (Scotland) Act 2007. The Rules are necessarily formal as they require to be precise.
They form a framework under which the SLCC can develop a process that will allow it to work within its aims of dealing with disputes objectively, facilitating early resolution and acting proportionately by applying the correct mix of legal and lay skills. We also have policies and procedures.
Our current Rules
Any complaints received by the SLCC on or after 1 April 2017 will be assessed in terms of the Rules of the Scottish Legal Complaints Commission 2016 (amended December 2016).
If we received your complaint before 1 April 2017, the Rules we will use to assess your complaint will depend on the exact date we received.
More information here on previous version of our Rules.