Skip to content
menu
Menu
Scottish Legal Complaints Commission
Scottish Legal Complaints Commission
Search
search
Home
Your complaint
Close
Your complaint
Start your complaint
Online Complaint Form
Close
Online Complaint Form
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Submission Temporarily Unavailable
Online complaint form temporarily unavailable
Case studies
Close
Case studies
Amy's story
Nisha's story
Jackie's story
Colin's story
Amir's story
Rachel and Matt
Paul's story
Other cases
Complaints Process
Close
Complaints Process
Eligibility
Mediation
Close
Mediation
Investigation
Determination
Action we might take
Appeal a decision
Further information
Close
Further information
Time limits
Third Party Complaints
Complaining to a lawyer
Close
Complaining to a lawyer
Complaint template letters
Need advice?
Complaint forms
Fees and billing
My lawyer has gone out of business
Other types of complaint
Close
Other types of complaint
Handling complaints
Close
Handling complaints
What is a handling complaint?
When can I complain
Handling complaint process
Action we might take on a handling complaint
Our recommendations
Make a handling complaint
Close
Make a handling complaint
Handling Complaint
Close
Handling Complaint
Approved Regulator complaints
Close
Approved Regulator complaints
What is an Approved Regulator complaint?
When can I make an Approved Regulator complaint?
Approved Regulator complaint process
What action can we take?
Make an Approved Regulator complaint
Frequently Asked Questions
For lawyers
Close
For lawyers
Guidance advice and tips
Close
Guidance advice and tips
Preventing complaints
Improve your complaints process - statutory guidance
Close
Improve your complaints process - statutory guidance
Introduction to this guidance
How do the Law Society Rules and Guidance link together?
Why use this Guidance?
6 principles of good complaint handling
Close
6 principles of good complaint handling
Principle 1 - An accessible process
Principle 2 - A user-focused process
Principle 3 - A timely process
Principle 4 - An objective process
Principle 5 - Focus on resolution
Principle 6 - Learning from complaints
The Complaints Levy
Practical tips to help you answer complaints
Close
Practical tips to help you answer complaints
Engage
Explore
Respond
If we receive a complaint about you
Close
If we receive a complaint about you
Complaints Process
Complaints training
Stay up to date
Best Practice Blog
Tools and resources for lawyers
Close
Tools and resources for lawyers
Complaint log template
Complaint analysis tool
Terms of Business report
The SLCC levy
Handling complaints - for lawyers
Resources
Close
Resources
Legal words explained
SLCC Videos
Useful Links
Consumer guides
About us
Close
About us
Who we are
Close
Who we are
Our Board
Close
Our Board
Board Meeting Minutes
Responsibilities of Members
Senior staff
Our annual report
Close
Our annual report
2021-22 Annual Report Chair Foreword
2021-22 Annual Report CEO’s introduction
2021-22 Annual Report The SLCC at a glance
2021-22 Annual Report Our Board
2021-22 Annual Report SLCC Consumer Panel
2021-22 Annual Report Our performance and improvement
2021-22 Annual Report Our customer service and accessibility
2021-22 Annual Report Our oversight and outreach work
2021-22 Annual Report Our people
2021-22 Annual Report Our contribution to national performance
2021-22 Annual Report Our statistics
2021-22 Annual Report CEO’s closing remarks
Previous annual reports
Close
Previous annual reports
SLCC Annual Report 2020-21
Close
SLCC Annual Report 2020-21
2020-21 Annual Report Chair Foreword
2020-21 Annual Report CEO’s introduction
2020-21 Annual Report The SLCC at a glance
2020-21 Annual Report Our Board
2020-21 Annual Report SLCC Consumer Panel
2020-21 Annual Report Our ongoing response to Covid-19
2020-21 Annual Report Our customer service and accessibility
2020-21 Annual Report Our focus on early resolution
2020-21 Annual Report Our process improvement
2020-21 Annual Report Our staff and industrial relations
2020-21 Annual Report Our outreach and oversight work
2020-21 Annual Report Our contribution to national performance
2020-21 Annual Report Our statistics
2020-21 Annual Report CEO’s closing remarks
Our Strategy
Our Performance
Close
Our Performance
Past quarters performance
Close
Past quarters performance
Q3 22-23
Q2 22-23
Q1 22-23
Q4 21-22
Q3 21-22
Q2 21-22
Q1 21-22
Q4 20-21
Q3 20-21
Q2 20-21
Q1 20-21
Q4 19-20
Q3 19-20
2009-18 Performance Archive
Close
2009-18 Performance Archive
How to read our Statistics
Oversight & Research
Close
Oversight & Research
Research & trends in practice
Close
Research & trends in practice
Client Protection Fund
Master Policy
Audits & Trends Analysis
Close
Audits & Trends Analysis
Law Society of Scotland trends analysis and audits
Faculty of Advocates trends analysis and audits
Our History
Close
Our History
Our 15th anniversary
15 Years Staff Stories
15 years data
Reimagine Regulation
Close
Reimagine Regulation
History of our proposals and the debate on regulatory reform
Our papers and articles on regulatory reform
Equality
How we are funded
Close
How we are funded
Our budget
Previous budgets
Close
Previous budgets
Previous budget consultations
Close
Previous budget consultations
Budget 2008-2009
Budget 2009-2010
Budget 2010-2011
Budget 2011-2012
Budget 2012-2013
Budget 2013-2014
Budget 2014-2015
Budget 2015-2016
Budget 2016-2017
Budget 2017-2018
Budget 2018-2019
Budget 2019-2020
Budget 2020-2021 and strategy 2020-24
Budget 2021-2022
Budget 2022-2023
Budget 2023-2024
Our annual accounts
Previous annual accounts
Consumer Panel
Close
Consumer Panel
About the Panel
Panel members
Consumer principles
Meeting minutes
Vulnerable consumers
Registers of Interest
Consultations
Demographics
Careers at the SLCC
Close
Careers at the SLCC
Current vacancies
Job Applicants’ Privacy Notice
Rules, policies and publications
Close
Rules, policies and publications
Our Rules
Policies
Previous versions of Rules
Updated SLCC Rules from 1 April 2023
Biodiversity Reporting
Board member expenses
Board Member Register of Interests
Board Standing Orders
Commissioners Payments and Reimbursement of Expenses Scheme
Gender Representation on Public Boards
Gifts & Hospitality Registers
Members' Code of Conduct
Public Services Reform Act
Risk Management Policy
Scheme of Delegation
Staff Code of Conduct
The SLCC's Governance Arrangements
Trade Union Facilitation Time
Law Society of Scotland consultation on price transparency
Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
Law Society of Scotland consultations on Regulation in the 21st Century
May 2020 - Developing Scotland’s Artificial Intelligence (AI) Strategy consultation
Post-legislative scrutiny of the Freedom of Information (Scotland) Act 2002
Response to the Scottish Government consultation: Legal services regulation reform in Scotland
Response to the Scottish Solicitors’ Discipline Tribunal Rules Consultation 2019
Scottish Government Consultation on Scottish Court Fees
Scottish Government Consultation on the Draft Gender Representation on Public Boards (Scotland) Bill
Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
SLCC response to Law Society of Scotland strategy themes consultation
02 July 2019 SSDT consultation on standard of proof
Privacy
Close
Privacy
Privacy Notice
Under 16s' Privacy Notice
Cookies List
Sitemap
Contact us
Close
Contact us
Accessibility
Close
Accessibility
Other languages
Accessibility Statement
Freedom of Information
Close
Freedom of Information
Exemptions
Charges
Right to Appeal
Environmental Requests
Reuse of Public Sector Information
Our communication standards
Service Delivery Complaints
Close
Service Delivery Complaints
CEO and Board complaints
Home
About us
Rules, policies and publications
Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
Download SLCC Response
Download
Download SLCC Response
PDF
501kb
Enable JavaScript to ensure
website accessibility
