Hello, we're the SLCC

We are the first point of contact for all complaints about lawyers in Scotland. If you feel you've had inadequate service or are unhappy about the way a lawyer has behaved you can get in touch with us. We're an independent body and our service is free.
Start your complaint

What we do and how it works

We are the first point of contact for all complaints about lawyers in Scotland. We are an independent body and will be fair when we consider any complaint. Our service is free.
Your complaint

For consumers

We have the power to put things right.
Your complaint

For Lawyers

Helping you prevent complaints
For lawyers
Mediation

The power of mediation

In the right circumstances, mediation can offer a quick and effective way of resolving complaints.
Find out more

Also on our website

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Our 15th anniversary

We got started on the 1st October 2008.  In the 15 years since, lots has happened.  

Read More
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Consumer information

Information and guides for consumers of legal services

Consumer guides
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Practitioner guidance, advice and tips

Information for lawyers on how to manage the risk of complaints

Guidance advice and tips
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Read our blog

Our blog has tips for the profession on complaint handling, plus some of our other articles.

Best Practice Blog

News

Expenses ordered against solicitor who delayed producing files
28th November 2023
The SLCC has been awarded expenses in relation to action taken to secure files from a solicitor to investigate a complaint against him.

Tribunal decision emphasises importance of co-operating with SLCC
24th October 2023
The Scottish Solicitors’ Discipline Tribunal has found a solicitor guilty of professional misconduct for failing to provide a copy of a requested file to the SLCC for it to investigate a complaint against the firm.

Latest appeal case highlights need for reform
4th September 2023
The court of session has refused a complainer’s leave to appeal a decision of the SLCC that his complaint was not eligible for investigation.

SLCC report on engagement with the profession
29th August 2023
As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year.
More news stories