What we do and how it works
Also on our website
Our 15th anniversary
We got started on the 1st October 2008. In the 15 years since, lots has happened.
Read our annual report for 2022-23
Practitioner guidance, advice and tips
Information for lawyers on how to manage the risk of complaints
Read our blog
Our blog has tips for the profession on complaint handling, plus some of our other articles.