There is no charge for the mediation service.
Mediation is often a much faster way of resolving complaints. The formal investigation process can take months whereas mediation can take place in a matter of weeks, meaning both parties can move on with their lives.
The mediation will take place in a venue which is convenient for both parties. We can also organise mediation via skype or telephone conference.
You're in control
With the help of the independent mediator we appoint, you are given the opportunity to explain your position and to negotiate a settlement that is acceptable to you. You are the decision-maker and have control over the outcome - the settlement is not imposed on you.
The majority of mediations at the SLCC result in an agreement. People who negotiate their own settlements often feel more empowered and pleased with the outcome than those who use a third-party decision-maker.
The process is flexible. Sometimes the meeting starts with everyone together in one room. The mediator invites one person to tell the others the circumstances around the complaint from his or her point of view. The other side is asked not to interrupt but to listen carefully to what’s being said. Then it’s the other person’s turn to speak without interruption.
After that, the discussion may continue in the one room, or the parties may decide they want to have separate meetings with the mediator. In these circumstances, the mediator goes between rooms having confidential discussions with each party about possible ways to resolve the complaint.
Another alternative is that the mediator meets with each person separately first and then invites everyone for a joint meeting to move the discussion along to see if there’s scope for an agreement.
We provide independent, experienced mediators from a variety of backgrounds. Their role is to listen carefully and to assist the discussions.
The mediator is neutral and is not an SLCC member of staff.
The mediators we provide are all members of Scottish Mediation.
For more information visit the Scottish Mediation website.
Mediation is a private process which gives you and the other party the opportunity to meet together with an independent third party so you can decide how to sort out the complaint.
Find out more about mediation in our short video, below.