Neil Stevenson - Chief Executive
Neil joined as the Chief Executive of the Scottish Legal Complaints Commission in July 2015.
His previous background combines significant experience of regulation and complaints, and of the Scottish legal services market. Neil currently sits on the Council of the Advertising Standards Authority, involved in both the governance of the organisation and in adjudication on complaints within the £20 billion UK advertising industry; he is a member of their Audit and Risk Committee.
In 2009 he was appointed by the Privy Council to sit on the General Dental Council, the regulatory and complaints body for 104,000 dental professionals in the UK and he served two terms on the Board (demitting in September 2017) as well as chairing the Remuneration Committee. Between 2004 and 2015 Neil worked with the Law Society of Scotland, latterly as their Director of Representation and Professional Support. He has previously held a number of other Executive and Non-Executive Director roles in organisations spanning the legal sector, healthcare, consultancy, and oil and gas. He holds a Law degree from Edinburgh University, and a Masters in Quality Management from Birmingham University (focussing on a comparative analysis of regulatory quality systems for doctors and lawyers). He is also Vice-chair and a trustee of Changing the Chemistry, a peer network supporting diversity of thought on UK boards, and is also co-chair of their graduate group.
Caroline Robertson - Director of Resolution
Caroline Robertson has been Head of Investigations of the Scottish Legal Complaints Commission since December 2012.
Caroline’s background combines experience of customer service, law and complaints. While working to complete her second degree, an LLB Law, Caroline was involved in various project work with Tesco such as piloting an online shopping and grocery system as well as dealing with UK wide complaints and queries. Caroline’s first role as a solicitor was with a sole practitioner where she under took a range of civil work. Caroline then worked in house at the Scottish Legal Aid Board for 5 years, concentrating on civil merits applications. After another short period in private practice Caroline began working for the Law Society of Scotland in 2006 dealing with complaints against solicitors. Caroline joined the SLCC at its creation in 2008 and has worked as a Case Investigator, Senior Case Investigator and Interim Head of Investigations.
Louise Burnett - Director of Business Performance
Louise graduated in 2004 from the University of Stirling with a Bachelor of Arts in Business Law & Economics.
Prior to taking on the role at SLCC, Louise began her career at Forth Valley College as Finance Officer and held various roles within the Finance Team. This has given her experience of Management and System Accounting, Payroll and Student Funding.
Louise has also had the opportunity to lead on various projects within the College and this has included upgrading the College’s Finance and Purchasing systems, designing a new process for Student Payments and implementing Online Payslips.
In 2014 she became Finance Manager and took over the lead for the Student Funding Function within the College.
Louise also volunteers with the Scout Association and is currently Assistant District Commissioner for Cub Scouts within Clackmannanshire. Having completed the Scout Association training programme, she is a member of the Institute of Leadership and Management.
Mark Paxton - Interim Director of Public Policy
|Neil Stevenson||Chief Executive:||Salary £75,000 - £79,999|