For consumers
These pages have guidance, advice and links specifically intended to help consumers. We cannot give you any legal advice, but we can help you understand the process and we’ve included contact details for other organisations who might be able to help you too.
Check the links below to help you find the information you need.
Welcome to our guidance section. We're here to help you understand what a solicitor can do for you and how they work. While we can't give legal advice, we've got plenty of information to get you started. Check out the general questions below to see if you need a solicitor, how to choose one, what to expect in terms of time and cost and what your solicitor will need from you. Many solicitors websites also have detailed articles and information that might help you make your final decision. On the right side of this page you'll find links to our five short guides, each covering a different area of legal work. Each guide has a downloadable page with key points to
remember for your first meeting with a solicitor. If something isn't clear, don't hesitate to ask for more details. It's important that you understand everything and asking questions now can prevent issues later. If you have any concerns, let your solicitor know so they can help.
What to expect when using a lawyer
Consumer guides
Legal words explained
Useful Links
Decisions Database
The SLCC has chosen to publish Determination decisions as we believe this is useful information for both potential complainers and practitioners.