SLCC complaints system unavailable
The is page sets out frequently asked questions about the current issues affecting the SLCC complaints system
All the documentation about your complaint is stored in our complaints system and we cannot access it. Without this information we cannot progress your complaint.
The information we currently have from our supplier is that they expect it to take two weeks (from 13 October) to make a full assessment of the situation, to make all the necessary security checks and to be in a position to give us access to the system again. We cannot say for certain when we will be in a position to look at your complaint again, but we are using this time to develop our plans.
Yes, you can by completing the word version of our complaint form, which can be found at the bottom of this page.
This can then be emailed to our enquiries team: enquiries@scottishlegalcomplaints.org.uk
Or printed and posted to our office at:
Scottish Legal Complaints Commission
Capital Building, 12-13 St Andrew Square
Edinburgh
EH2 2AF
Yes, we can. Please email enquiries@scottishlegalcomplaints.org.uk or call 0131 201 2130.
No. All information for dealing with handling complaints is also stored in our complaints system.
No. All information for dealing with service delivery complaints is also stored in our complaints system.
Our supplier has advised us they do not believe the information on our complaints system has been compromised. We do not yet have any external verification of this or ability to make our own assessment.
On the evening of Sunday 11 October we were advised by our supplier there was an issue. The extent and impact of the issue only became clear on Monday 12 and Tuesday 13 October.
Our supplier is CAS (Computer Application Services Ltd) and our complaints system is called Workpro.
We have reviewed any possible connection between our case management system and other systems and blocked these. We have taken other precautionary steps around our other systems until we know more.
Yes, we have made a disclosure to the ICO. If you have any concerns, contact our DPO using our contact form: Data protection officer | Scottish Legal Complaints Commission
We are keeping these pages updated and adding new questions and answers as we have them. We are unlikely to be able to provide any further information at this time, but you can contact us with any other questions.
Last updated: 14 October 13:42