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  1. Home
  2. Your complaint
  3. Start your complaint

Start your complaint

This information is to help you before you start to make your complaint.

Types of lawyers we accept complaints about

We can look at complaints about:

  • law firms
  • solicitors
  • advocates
  • commercial attorneys
  • licensed conveyancers

How to complain graphic

The information on this web page is also available in graphic form.

How to make a complaint Infographic
Download How to make a complaint Infographic PDF

How to make a complaint

Before you start your complaint with us, you'll need to complain to the lawyer or the firm first, and give them time to respond and try to resolve the matter (at least 28 days).

There are exceptions to this rule for complaints involving a serious conduct allegation - if you think this might be the case, please check with us first.

Information you'll need

To complete our complaint form, you will need a copy of
your complaint to the firm and any response you received.

You will also need to be able to tell us the dates that things happened.

Time limits apply to making a complaint. Find out more about our time limits here.

How to submit a complaint form

You can fill out an online complaints form and submit it straight to us. You can also download/request the form and send it to us by post.

Online complaint form

Complaint form confirmation

After you have submitted your online complaint you will receive an email from us confirming we've received it. This will include your unique case reference and information on next steps.

Still not sure?

If you’re looking for any help with the complaints process, you can request a call back where we can explain it to you.

Not sure if you have a valid complaint? We won't be able to tell until you've made your complaint to us, we'll then need to consider all the information we need. However, our case studies might help you to get a better idea if your complaint is something we can deal with.

If you don't find what you're looking for on this page, try our Frequently Asked Questions or Further information section. 

 

Additional

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Scottish Legal Complaints Commission
Capital Building, 12-13 St Andrew Square
Edinburgh
EH2 2AF
enquiries@scottishlegalcomplaints.org.uk
Tel 0131 201 2130
Scottish Legal Complaints Commission
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