Skip to content
Scottish Legal Complaints Commission Scottish Legal Complaints Commission
  • Home
  • Your complaint
    • Your complaint
    • Start your complaint
    • Online Complaint Form
      • Online Complaint Form
      • Step 1
      • Step 2
      • Step 3
      • Step 4
      • Step 5
      • Step 6
      • Step 7
      • Submission Temporarily Unavailable
      • Online complaint form temporarily unavailable
    • Case studies
      • Case studies
      • Amy's story
      • Nisha's story
      • Jackie's story
      • Colin's story
      • Amir's story
      • Rachel and Matt
      • Paul's story
      • Ryan's story
    • Complaints Process
      • Complaints Process
      • Eligibility
      • Mediation
        • Mediation
      • Investigation
      • Determination
    • Action we might take
    • Appeal a decision
    • Further information
      • Further information
      • Time limits
      • Third Party Complaints
      • Complaining to a lawyer
        • Complaining to a lawyer
        • Complaint template letters
      • Need advice?
      • Complaint forms
      • Fees and billing
      • My lawyer has gone out of business
    • Other types of complaint
      • Other types of complaint
      • Handling complaints
        • Handling complaints
        • What is a handling complaint?
        • When can I complain
        • Handling complaint process
        • Action we might take on a handling complaint
        • Our recommendations
        • Make a handling complaint
          • Make a handling complaint
          • Handling Complaint
            • Handling Complaint
      • Approved Regulator complaints
        • Approved Regulator complaints
        • What is an Approved Regulator complaint?
        • When can I make an Approved Regulator complaint?
        • Approved Regulator complaint process
        • What action can we take?
        • Make an Approved Regulator complaint
    • Frequently Asked Questions
  • For lawyers
    • For lawyers
    • Guidance advice and tips
      • Guidance advice and tips
      • Preventing complaints
        • Preventing complaints
        • Competence
        • Communications
        • Diligence
        • Respect
      • Improve your complaints process - statutory guidance
        • Improve your complaints process - statutory guidance
        • Introduction to this guidance
        • How do the Law Society Rules and Guidance link together?
        • Why use this Guidance?
        • 6 principles of good complaint handling
          • 6 principles of good complaint handling
          • Principle 1 - An accessible process
          • Principle 2 - A user-focused process
          • Principle 3 - A timely process
          • Principle 4 - An objective process
          • Principle 5 - Focus on resolution
          • Principle 6 - Learning from complaints
        • The Complaints Levy
      • Practical tips to help you answer complaints
        • Practical tips to help you answer complaints
        • Engage
        • Explore
        • Respond
      • If we receive a complaint about you
        • If we receive a complaint about you
        • Complaints Process
      • Complaints training
      • Stay up to date
      • Best Practice Blog
      • Tools and resources for lawyers
        • Tools and resources for lawyers
        • Complaint log template
        • Complaint analysis tool
        • Terms of Business report
        • Price transparency report
    • The SLCC levy
    • Handling complaints - for lawyers
  • For consumers
    • For consumers
    • What to expect when using a lawyer
    • Consumer guides
      • Consumer guides
      • Buying and Selling a property
        • Buying and Selling a property
      • Making a will
        • Making a will
      • Executries
        • Executries
      • Family law
        • Family law
      • Charged with a crime
        • Charged with a crime
    • Legal words explained
    • Useful Links
  • About us
    • About us
    • Who we are
      • Who we are
      • Our Board
        • Our Board
        • Board Meeting Minutes
        • Responsibilities of Members
      • Senior staff
      • Our annual report
        • Our annual report
        • 2023-24 Annual Report Chair Foreword
        • 2023-24 Annual Report CEO’s introduction
        • 2023-24 Annual Report The SLCC at a glance
        • 2023-24 Annual Report Our 2020-24 strategy
        • 2023-24 Annual Report Our Board
        • 2023-24 Annual Report SLCC Consumer Panel
        • 2023-24 Annual Report Our performance and improvement
        • 2023-24 Annual Report Our customer service and accessibility
        • 2023-24 Annual Report You said, we did
        • 2023-24 Annual Report Our oversight and outreach work
        • 2023-24 Annual Report Our work on policy and reform
        • 2023-24 Annual Report Our organisation
        • 2023-24 Annual Report Our people
        • 2023-24 Annual Report Our contribution to national performance
        • 2023-24 Annual Report Our statistics
        • 2023-24 Annual Report CEO’s closing remarks
        • Previous annual reports
          • Previous annual reports
          • SLCC annual report 2022-23
            • SLCC annual report 2022-23
            • 2022-23 Annual Report Chair Foreword
            • 2022-23 Annual Report CEO’s introduction
            • 2022-23 Annual Report The SLCC at a glance
            • 2022-23 Annual Report Our Board
            • 2022-23 Annual Report SLCC Consumer Panel
            • 2022-23 Annual Report Our performance and improvement
            • 2022-23 Annual Report Our customer service and accessibility
            • 2022-23 Annual Report Our oversight and outreach work
            • 2022-23 Annual Report Our work on policy and reform
            • 2022-23 Annual Report Our organisation
            • 2022-23 Annual Report Our people
            • 2022-23 Annual Report Our contribution to national performance
            • 2022-23 Annual Report Our statistics
            • 2022-23 Annual Report CEO’s closing remarks
          • SLCC Annual Report 2021-22
            • SLCC Annual Report 2021-22
            • 2021-22 Annual Report Chair Foreword
            • 2021-22 Annual Report CEO’s introduction
            • 2021-22 Annual Report The SLCC at a glance
            • 2021-22 Annual Report A year of change and more to come
            • 2021-22 Annual Report Our Board
            • 2021-22 Annual Report SLCC Consumer Panel
            • 2021-22 Annual Report Our performance and improvement
            • 2021-22 Annual Report Our customer service and accessibility
            • 2021-22 Annual Report Our oversight and outreach work
            • 2021-22 Annual Report Our people
            • 2021-22 Annual Report Our contribution to national performance
            • 2021-22 Annual Report Our statistics
            • 2021-22 Annual Report CEO’s closing remarks
          • SLCC Annual Report 2020-21
            • SLCC Annual Report 2020-21
            • 2020-21 Annual Report Chair Foreword
            • 2020-21 Annual Report CEO’s introduction
            • 2020-21 Annual Report The SLCC at a glance
            • 2020-21 Annual Report Our Board
            • 2020-21 Annual Report SLCC Consumer Panel
            • 2020-21 Annual Report Our ongoing response to Covid-19
            • 2020-21 Annual Report Our customer service and accessibility
            • 2020-21 Annual Report Our focus on early resolution
            • 2020-21 Annual Report Our process improvement
            • 2020-21 Annual Report Our staff and industrial relations
            • 2020-21 Annual Report Our outreach and oversight work
            • 2020-21 Annual Report Our contribution to national performance
            • 2020-21 Annual Report Our statistics
            • 2020-21 Annual Report CEO’s closing remarks
      • Our Strategy and Operating Plan
      • Our Performance
        • Our Performance
        • Past quarters performance
          • Past quarters performance
          • Q4 23-24
          • Q3 23-24
          • Q2 23-24
          • Q1 23-24
          • Q4 22-23
          • Q3 22-23
          • Q2 22-23
          • Q1 22-23
          • Q4 21-22
          • Q3 21-22
          • Q2 21-22
          • Q1 21-22
          • Q4 20-21
          • Q3 20-21
          • Q2 20-21
          • Q1 20-21
          • Q4 19-20
          • Q3 19-20
          • 2009-18 Performance Archive
            • 2009-18 Performance Archive
            • How to read our Statistics
      • Oversight & Research
        • Oversight & Research
        • Research & trends in practice
          • Research & trends in practice
          • Client Protection Fund
          • Master Policy
        • Audits & Trends Analysis
          • Audits & Trends Analysis
          • Law Society of Scotland trends analysis and audits
          • Faculty of Advocates trends analysis and audits
      • Our History
        • Our History
        • Our 15th anniversary
        • 15 Years Staff Stories
        • 15 years data
      • Equality
      • Reimagine Regulation
        • Reimagine Regulation
        • History of our proposals and the debate on regulatory reform
        • Our papers and articles on regulatory reform
    • How we are funded
      • How we are funded
      • Our budget
      • Previous budgets
        • Previous budgets
        • Previous budget consultations
          • Previous budget consultations
          • Budget 2008-2009
          • Budget 2009-2010
          • Budget 2010-2011
          • Budget 2011-2012
          • Budget 2012-2013
          • Budget 2013-2014
          • Budget 2014-2015
          • Budget 2015-2016
          • Budget 2016-2017
          • Budget 2017-2018
          • Budget 2018-2019
          • Budget 2019-2020
          • Budget 2020-2021 and strategy 2020-24
          • Budget 2021-2022
          • Budget 2022-2023
          • Budget 2023-2024
          • Budget 2024-2025
          • Budget 2025-2026
      • Our annual accounts
      • Previous annual accounts
    • Consumer Panel
      • Consumer Panel
      • About the Panel
      • Panel members
      • Consumer principles
      • Meeting minutes
      • Vulnerable consumers
      • Registers of Interest
      • Consultations and briefings
      • Demographics
    • Careers at the SLCC
      • Careers at the SLCC
      • Current vacancies
      • Job Applicants’ Privacy Notice
    • Rules, policies and publications
      • Rules, policies and publications
      • Our Rules
      • Policies
      • Previous versions of Rules
      • Updated SLCC Rules from 1 April 2023
      • Biodiversity Reporting
      • Board member expenses
      • Board Member Register of Interests
      • Board Standing Orders
      • Commissioners Payments and Reimbursement of Expenses Scheme
      • Gender Representation on Public Boards
      • Gifts & Hospitality Registers
      • Members' Code of Conduct
      • Public Services Reform Act
      • Risk Management Policy
      • Scheme of Delegation
      • Staff Code of Conduct
      • The SLCC's Governance Arrangements
      • Trade Union Facilitation Time
      • Law Society of Scotland consultation on price transparency
      • Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
      • Law Society of Scotland consultations on Regulation in the 21st Century
      • May 2020 - Developing Scotland’s Artificial Intelligence (AI) Strategy consultation
      • Post-legislative scrutiny of the Freedom of Information (Scotland) Act 2002
      • Response to the Scottish Government consultation: Legal services regulation reform in Scotland
      • Response to the Scottish Solicitors’ Discipline Tribunal Rules Consultation 2019
      • Scottish Government Consultation on Scottish Court Fees
      • Scottish Government Consultation on the Draft Gender Representation on Public Boards (Scotland) Bill
      • Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
      • SLCC response to Law Society of Scotland strategy themes consultation
      • 02 July 2019 SSDT consultation on standard of proof
      • Our legal panel
      • SLCC Equalities Report, May 2025
    • Privacy
      • Privacy
      • Privacy Notice
      • Under 16s' Privacy Notice
      • Cookies List
    • Sitemap
  • Contact us
    • Contact us
    • Accessibility
      • Accessibility
      • Other languages
      • Accessibility Statement
    • Freedom of Information
      • Freedom of Information
      • Exemptions
      • Charges
      • Right to Appeal
      • Environmental Requests
      • Reuse of Public Sector Information
      • Published Freedom of Information Responses
    • Our communication standards
    • Service Delivery Complaints
      • Service Delivery Complaints
      • CEO and Board complaints
    • Feedback
  1. Home
  2. Your complaint
  3. Further information
  4. Complaining to a lawyer
  5. Complaint template letters

Complaint template letters

You can copy and paste the template complaint text below into an email or letter of complaint to a lawyer or firm.  Alternately, you can download and edit the Word file under the text by clicking on the icon.

If you're writing to a lawyer or firm who didn't work for you, read the extra information at the bottom of this page.

Template: Formal letter of complaint

Include your address, email address or phone number.

Send your letter or email to the Client Relations Manager of the firm.

Include today’s date.

Include the heading/subject line:

'Formal complaint against [name of lawyer or legal firm]

Complaint letter text

[Identify who is making the complaint and the lawyer/firm you are complaining about.]

I am writing personally [AND/OR on behalf of Mr/Ms……] to make a formal complaint against [name of lawyer]

[Briefly say what you asked them to do. Examples might be - to sell a house / deal with my divorce / defend me in a court case brought by another person.]

  • On [date] I / [name of the person on whose behalf you’re sending the letter] asked the lawyer to help me to:

 

[You might find it easiest to use bullet points to set out all the points you’re unhappy about. Provide as many dates and examples as you can.]

I don’t feel this was done properly because:

  • Examples might be - they delayed in carrying out my requests / didn’t keep me advised / made a mistake.

 

[Set out the effect and provide any supporting evidence.]

This affected me because:

  • Examples might include - the delay cost me the sale / I wasn’t made aware of the costs / I had to pay to correct the mistake.

 

[Set out what you’d like to see happen.]

To put this right, I would like the lawyer or firm to:

  • Examples might be - to apologise / to complete the work / to pay compensation of £x / to reduce the fee

 

You can contact me at the phone number / email / address at the top of this letter if you need further information.

Please respond to my complaint within 28 days.

 

Yours sincerely

 

[Print your name (and sign, if you are sending a letter) here]

Template Letter Of Complaint 2023 35kb

If the lawyer didn't work for you

If your complaint is about a lawyer who didn't work for you, you'll need to make sure that your email or letter covers:

  • Who they were working for and how you were involved
  • How this affected you
  • How they could put things right

Find out more about third party complaints.

Additional

In this section

  • Complaint template letters
Complaints
  • Start your complaint
  • Handling complaints
  • Frequently Asked Questions
  • Service Delivery Complaints
Information and Privacy
  • Privacy Notice
  • Cookie Policy
  • Freedom of Information
  • Sitemap
  • Accessibility Statement
Accessibility
Scottish Legal Complaints Commission
Capital Building, 12-13 St Andrew Square
Edinburgh
EH2 2AF
enquiries@scottishlegalcomplaints.org.uk
Tel 0131 201 2130
Scottish Legal Complaints Commission
Copyright © 2025 Scottish Legal Complaints Commission