Case studies

These case studies will give you an idea of what to expect, but it's important to remember that no two cases are the same. We look at every complaint on its own merits.

George's story

At the time, I felt I had lost out financially and questioned the advice I'd been given. The process helped me understand that there was no guarantee a court would have awarded more than the amount I accepted.

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Jackie's story

I came away with a clearer understanding of how decisions are made in personal injury claims and the factors that can affect the outcome.

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Jackie's story

I wasn't happy with the compensation my solicitor negotiated for my accident, so I complained.

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Amir's story

Thanks to the SLCC mediation, my solicitor agreed to sort out the mistakes made in my immigration paperwork.

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Rachel and Matt

During our house purchase, our solicitor didn't tell us we'd be responsible for the communal maintenance costs.

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Paul's story

I wasn't happy with the service I got from my solicitor during my divorce, but didn't make a complaint at the time. 

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