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SLCC makes recommendations for improvement to Faculty complaints process
The SLCC has today published a report on its review of the Faculty of Advocates’ conduct complaint handling process. The report concludes that the Faculty’s current complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. This can result in confusion and frustration and could impact public confidence in the complaints process.
SLCC reports on effectiveness of Client Protection Fund arrangements
The SLCC has published a report into the Law Society of Scotland’s Client Protection Fund arrangements.
Responsibilities of Members
SLCC members are expected to act in the best interests of the organisation. They must act in accordance with: The Legal Profession and Legal Aid (Scotland) Act 2007 SLCC governance...
Research & trends in practice
As part of its oversight role the SLCC monitors complaints and identifies trends in practice, in relation to how practitioners deal with complaints and the subject of those complaints. This...
Audits & Trends Analysis
A part of our oversight function is to Reinforce public confidence about the effectiveness and impartiality of complaint handling by the relevant professional organisations; and Offer reassurance to the legal...
Our Strategy and Operating Plan
Our vision is that every client receives a professional service, and every lawyer adheres to professional standards. Our mission is to resolve complaints, prevent the common causes of complaints, and...
2020-21 Annual Report CEO’s introduction
The fact that we did manage to get all our services running normally so swiftly has meant that this year we could focus on the longer-term future, including learning from...
2020-21 Annual Report Our outreach and oversight work
This year, despite continued restrictions on in-person training events, we worked hard to reach out across the legal profession with guidance and advice about the common causes of complaints, good...
2020-21 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2021-22 Annual Report Our oversight and outreach work
The statement sets out the SLCC’s intention to work collaboratively and constructively with others in the sector to ensure public confidence in the complaints and redress system.