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Responsibilities of Members
SLCC members are expected to act in the best interests of the organisation. They must act in accordance with: The Legal Profession and Legal Aid (Scotland) Act 2007 SLCC governance...
Equality
Those who could or do use the SLCC’s services, as those we employ and who govern us, come from a diverse range of backgrounds. We want each person to feel...
Oversight & Research
As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...
Research & trends in practice
As part of its oversight role the SLCC monitors complaints and identifies trends in practice, in relation to how practitioners deal with complaints and the subject of those complaints. This...
Audits & Trends Analysis
A part of our oversight function is to Reinforce public confidence about the effectiveness and impartiality of complaint handling by the relevant professional organisations; and Offer reassurance to the legal...
Our Strategy and Operating Plan
Our vision is that every client receives a professional service, and every lawyer adheres to professional standards. Our mission is to resolve complaints, prevent the common causes of complaints, and...
2020-21 Annual Report CEO’s introduction
The fact that we did manage to get all our services running normally so swiftly has meant that this year we could focus on the longer-term future, including learning from...