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The Scottish Legal Complaints Commission welcomes a decision published this week by the Court of Session, which upholds one of the SLCC’s decisions and helps provide clarity on our role in resolving consumer complaints.

The SLCC has laid its Annual Report for 2013-14 before the Scottish Parliament.

The Scottish Legal Complaints Commission has launched a new guide to assist Advocates in handling complaints.

The SLCC has published two new guides, aimed at helping reduce complaints from criminal law cases.

Over the last few months, we have been engaged with the Faculty of Advocates in a review of its systems for dealing with complaints and the Rules which govern its complaints handling process.

An update from the SLCC on the ADR Directive.

The SLCC has today lodged a petition, against a solicitor the court has already found in contempt of court earlier this year, for again failing to provide a file to the SLCC.

As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year.

Continued inflationary pressure on core costs and significant uncertainty are key drivers in the Scottish Legal Complaints Commission’s 2024-25 budget, published for consultation today.

Today the SLCC has published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints.

The SLCC has today published a report on its review of the Faculty of Advocates’ conduct complaint handling process. The report concludes that the Faculty’s current complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. This can result in confusion and frustration and could impact public confidence in the complaints process.