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The Scottish Legal Complaints Commission has submitted its response to the Law Society of Scotland’s consultation on price transparency. The response recommends that price transparency should be the default. It also recommends that the Law Society promotes a standardised format for website and offline pricing information.

The SLCC has introduced a new Complaint Levy Policy.

The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints in relation to family law. The guide – based on the...

This is a reminder from the SLCC about an increase in the ‘complaints levy’ charged when the SLCC’s determination committee upholds a complaint of inadequate professional service.

The SLCC has reported on its latest audit of the Faculty of Advocates conduct complaints handling processes. The report made 6 recommendations and the audit team have thanked the Faculty’s Chief Executive and other staff for their time and co-operation.

The SLCC has opened a consultation on its budget and operating plan for 2020-21, as well as its strategy for 2020-24.

The SLCC has published a Q&A on its budget and the annual general levy, bringing together responses issued over recent weeks in answer to questions from the profession.

The SLCC has published its annual report, showing strong overall performance, despite the impact of Covid-19

The SLCC has developed a new analysis tool to help firms to identify and reduce the common causes of complaint.

The SLCC has opened a consultation on its budget and operating plan for 2021-22.

An opinion has been issued in relation to an appeal case in the Inner House of the Court of Session.

The SLCC has opened the consultation on its budget and operating plan for 2022-23. The consultation proposes a 5% reduction in the levy for solicitors, advocates and commercial attorneys.* This is the second year running the SLCC has proposed a reduction in the general levy for all lawyers.