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Being complained about can be difficult, stressful or distressing. It can feel very personal to receive a complaint when you feel you have tried your best to help someone. Sometimes a complainer’s distress will lead them to act in inappropriate ways when making their complaint, which can be difficult to deal with. In a small number of cases, complainers’ actions can be threatening, leading firms to believe there are risks to the safety of staff.

We’re delighted to share this guest blog post from Professor Stewart Brymer of the University of Dundee and the Scottish Conveyancers Forum. The SLCC has recently seen multiple cases of this nature so we wanted to highlight the trend and share peer advice on what solicitors might want to consider in this area.

This article was first published in The Scotsman on 11 July 2022

This article was first published in The Scotsman on 31 August 2020

This article was first published in The Scotsman on 25 November 2019

This article was first published in The Scotsman on 14 June 2021

Last month we held a number of online discussions sessions with practitioners to hear more about their views and experiences. We had some really interesting discussions and have blogged a quick summary of the topics that came up.

This article was first published in The Scotsman on 5 February 2024

This article was first published in The Scotsman on 29 July 2024

Podcast: In our first episode of our Legal Resolution Solutions podcast, we speak to Susan about the importance of terms of business.

This article was first published in The Scotsman on 23 September 2024

This article was first published in The Scotsman on 18 November 2024