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This statement outlines our understanding of the regulatory objectives and our thinking on how we will apply these to our work as we begin to implement the changes delivered by...

As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...

This operating plan for 2026-27 is the first year of our 2026-30 strategy.   Our vision is legal services that work for everyone. Our mission is to resolve complaints and...

Why are we consulting? As well as our work on complaints about lawyers, the SLCC also has oversight of the complaint handling and redress arrangements delivered by the Relevant Professional...

The Regulation of Legal Services (Scotland) Act 2025 updates the legislation relating to legal services regulation and complaints in Scotland. This includes the legislation that governs the SLCC's powers and...

We understand that finding out a complaint has been made against you can be stressful. The information below is designed to guide you through the process.