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We understand that finding out a complaint has been made against you can be stressful. The information below is designed to guide you through the process.

Why are we consulting? As well as our work on complaints about lawyers, the SLCC also has oversight of the complaint handling and redress arrangements delivered by the Relevant Professional...

Why are we consulting? The Regulation of Legal Services (Scotland) Act 2025 (the 2025 Act) makes significant changes to the SLCC’s powers and remit. This includes making the SLCC a...

This note supports the consultation on the SLCC’s updated rules and is intended to help explain the format and content of the updated rules. The note does not explain every...

The Regulation of Legal Services (Scotland) Act 2025 updates the legislation relating to legal services regulation and complaints in Scotland. This includes the legislation that governs the SLCC's powers and...

These pages have guidance, advice and links specifically intended to help consumers. We cannot give you any legal advice, but we can help you understand the process and we’ve included...

The information on this page is for lawyers who have had a complaint made against them. There is information elsewhere on our website on the complaints process if you are...

You must first of all give your legal practitioner the chance to resolve your complaint. Guidance on how to make a formal complaint to a legal practitioner If your practitioner...

Why are we consulting? There is a statutory requirement for the SLCC to publish rules explaining how we will exercise our legal powers and carry out our duties. Section 32(1)...

The is page sets out frequently asked questions about the current issues affecting the SLCC complaints system