The current arrangements for legal complaints, and how complaint outcomes are used to improve standards in the legal sector, are too complex, involve too many stages, and pass through too many organisations. Faster, more efficient, and better targeted regulation can be delivered, to the benefit of consumers and the sector, by significant legislative reform.
We believe it’s time for fundamental reform to create a regulatory system fit for the future – one that works for legal service users and providers, and meets society’s need for a well-functioning legal services market.
We've been making proposals for reform since 2016, many of which were replicated in the 2018 independent review of legal services regulation. You can read more about the history of our proposals and our most recent publications are below.