Complaint handling isn't just about dealing with things that go wrong - it's also about ensuring that things go right.
We want to use our experience of legal complaints to help you avoid the most common problems.
The guides below cover different areas of legal work. They are all based on our experience of dealing with real complaints and include practical tips which we hope will help you ensure that things go as smoothly as possible.
Wills and executries - a guide for legal consumers
Making a will and dealing with executries:
a guide for legal consumers
Family Law - a guide for legal consumers
One in every five complaints we receive relates to family law
Download PDF 741kb
Criminal Law consumer guide
Use this guide to avoid the most common problems with criminal proceedings.
Download PDF 8mb
Residential Conveyancing - a guide for consumers
This guide has been written to help those who may be about to start the process of buying or selling a property.
Download PDF 790kb