Action we might take

What are the possible outcomes from the SLCC's process?

We can recommend or order the following if we uphold your complaint:

• An apology – either from the lawyer or the firm.
• Fees – a reduction or refund of fees (and VAT or other costs).
• Compensation for loss – money for any expense you had which was a direct result of the inadequate professional service. This can include the financial impact of any loss of opportunity.
• Compensation for inconvenience and distress – compensation for any inconvenience and distress in relation to the poor service and having to pursue a complaint.
• Putting it right – the firm carries out work, or takes other action, to correct what has gone wrong.

How much compensation?

The most common compensation amounts for inconvenience and distress are between £150-£750.

The average compensation amount for inconvenience and distress is around £900 per complainer.

For actual loss we will need to see evidence.  The average compensation amount for actual loss is higher than for inconvenience and distress.

However, we are over 5 times more likely to compensate for inconvenience and distress than for actual loss.*

The total limit on the compensation payable to a Complainer is £20,000, with a limit within that of £5,000 on compensation for inconvenience and distress.  It is very rare for the compensation to be £20,000.

More details about the outcomes available.

Have a look at our case studies to find out more about the different outcomes your complaint might have.

*All stats are based on 2022-2025 data.