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2021-22 Annual Report Our oversight and outreach work
2021-22 Annual Report Our contribution to national performance
2023-24 Annual Report Our 2020-24 strategy
Charges
Number of complaints relating to a specific Firm of Solicitors
- The amount of complaints raised against the firm of (Named Firm) to the SLCC.
- The amount of complaints the SLCC has upheld against (Named Firm).
- Which departments within (Named Firm) had the most complaints raised against them
Complaint numbers against a specific firm, subject of complaints and number of complaints at mediation or sent to the Law Society of Scotland
- How many complaints have been registered against (Named firm)?
- What was the subject matter concerning the complaint(s)?
- Were the complaints resolved at mediation or investigation?
- Were complaints referred on to the Law Society of Scotland?
A swift sift?
This article was first published in The Journal on 18 September 2025
We know that complaints can be stressful, so we appreciate that when a complaint is made practitioners want to have it dealt with as swiftly as possible. It’s understandable to hope that the SLCC will sift out as much of the complaint as possible at the start. But the bar for a complaint to be investigated is low and a decision to investigate does not mean the complaint will be upheld.
PODCAST: Episode two - How to handle complaints effectively?
Welcome to our podcast! Today, we’re talking about how to handle complaints more effectively. We get it - complaints aren’t exactly a favourite topic. But most practitioners would probably agree on two things:
• First, complaints are a normal business risk in any service industry, including legal practice, so it’s important to know how to manage them.
• Second, CPD is a requirement every year.
This podcast is here to help with both!