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It pays to be clear – SLCC report highlights the importance of clear and transparent pricing
Today the SLCC has published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints.
SLCC makes recommendations for improvement to Faculty complaints process
The SLCC has today published a report on its review of the Faculty of Advocates’ conduct complaint handling process. The report concludes that the Faculty’s current complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. This can result in confusion and frustration and could impact public confidence in the complaints process.
SLCC reports on effectiveness of Client Protection Fund arrangements
The SLCC has published a report into the Law Society of Scotland’s Client Protection Fund arrangements.
Complaint numbers against a specific firm, subject of complaints and number of complaints at mediation or sent to the Law Society of Scotland
- How many complaints have been registered against (Named firm)?
- What was the subject matter concerning the complaint(s)?
- Were the complaints resolved at mediation or investigation?
- Were complaints referred on to the Law Society of Scotland?
Number of complaints relating to a specific Firm of Solicitors
- The amount of complaints raised against the firm of (Named Firm) to the SLCC.
- The amount of complaints the SLCC has upheld against (Named Firm).
- Which departments within (Named Firm) had the most complaints raised against them
Oversight & Research
As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...
Our Strategy and Operating Plan
Our vision is that every client receives a professional service, and every lawyer adheres to professional standards. Our mission is to resolve complaints, prevent the common causes of complaints, and...