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2023-24 Annual Report Our 2020-24 strategy
This was to be the last year of our strategy, although we have extended the strategic aims for a further year to cover a period of uncertainty coming from reform....
2024-25 Annual Report You said, we did
Those discussions help us to identify improvements we could make to our service or actions we could take based on the feedback received. Some of the key actions from the...
2024-25 Annual Report Our oversight and outreach work
We have a published statement on our approach to discharging these powers which sets out our intention to work collaboratively and constructively with others in the sector to drive improvement...
2024-25 Annual Report Our contribution to national performance
While the SLCC is an independent body, the work we do is influenced by the Scottish Government’s National Performance Framework. We contribute through the delivery of our functions to the...
Charges
Information available via our website is free to download. If you request information under FOISA, the SLCC may charge you for it. Our charges for FOISA requests are based on...
Number of complaints relating to a specific Firm of Solicitors
- The amount of complaints raised against the firm of (Named Firm) to the SLCC.
- The amount of complaints the SLCC has upheld against (Named Firm).
- Which departments within (Named Firm) had the most complaints raised against them
Complaint numbers against a specific firm, subject of complaints and number of complaints at mediation or sent to the Law Society of Scotland
- How many complaints have been registered against (Named firm)?
- What was the subject matter concerning the complaint(s)?
- Were the complaints resolved at mediation or investigation?
- Were complaints referred on to the Law Society of Scotland?
Equality
Those who could or do use the SLCC’s services, as those we employ and who govern us, come from a diverse range of backgrounds. We want each person to feel...
Our Regulatory Statement
This statement outlines our understanding of the regulatory objectives and our thinking on how we will apply these to our work as we begin to implement the changes delivered by...
Oversight & Research
As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...
Our 2026-27 Operating Plan
This operating plan for 2026-27 is the first year of our 2026-30 strategy. Our vision is legal services that work for everyone. Our mission is to resolve complaints and...