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2020-21 Annual Report Our outreach and oversight work
This year, despite continued restrictions on in-person training events, we worked hard to reach out across the legal profession with guidance and advice about the common causes of complaints, good...
2020-21 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2021-22 Annual Report Our oversight and outreach work
The statement sets out the SLCC’s intention to work collaboratively and constructively with others in the sector to ensure public confidence in the complaints and redress system.
2021-22 Annual Report Our contribution to national performance
We contribute through the delivery of our functions to the following outcomes: We live in communities that are inclusive, empowered, resilient and safe We are creative and our vibrant and...
2023-24 Annual Report Our 2020-24 strategy
This was to be the last year of our strategy, although we have extended the strategic aims for a further year to cover a period of uncertainty coming from reform....
2024-25 Annual Report You said, we did
Those discussions help us to identify improvements we could make to our service or actions we could take based on the feedback received. Some of the key actions from the...
2024-25 Annual Report Our oversight and outreach work
We have a published statement on our approach to discharging these powers which sets out our intention to work collaboratively and constructively with others in the sector to drive improvement...
2024-25 Annual Report Our contribution to national performance
While the SLCC is an independent body, the work we do is influenced by the Scottish Government’s National Performance Framework. We contribute through the delivery of our functions to the...