Best Practice Blog

Being a CRM can be a daunting task. You know that complaints are a standard risk in any service industry, but others in the firm may not recognise that – if they want to think about complaints at all! Our discussions with Diploma students and trainees regularly highlight their trepidation that complaints could be made about their work, or the fact that they’re not sure how to deal with them.

Welcome to our podcast! Today, we’re talking about how to handle complaints more effectively. We get it - complaints aren’t exactly a favourite topic. But most practitioners would probably agree on two things: 

• First, complaints are a normal business risk in any service industry, including legal practice, so it’s important to know how to manage them.

• Second, CPD is a requirement every year.

This podcast is here to help with both!