Our organisation

With a move to a fully cloud-based infrastructure, we introduced SharePoint to the organisation and this year we started accepting files digitally in our SharePoint tenancy. We hope this will make it easier for law firms to provide their files to us and has saved us the cost of third-party products to support receiving files.

This year we rolled out new laptops as part of our Capital Replacement Plan. Our migration to new laptops was made simpler by last year’s move to a cloud infrastructure.

We also developed apps to support our Board members in their work and updated our purchase order app based on feedback from an internal audit.

We ran further vulnerability assessments, and we were successful in our Cyber Essentials Plus reaccreditation.

This year we undertook a review of ‘Best Value’ within the SLCC. The Board, Audit Committee and executive worked to review the Scottish Public Finance Manual Best Value framework. A formal Best Value policy was developed to guide our work, and a matrix created of how the SLCC reflects the delivery of Best Value in each of its core areas of operations.

We continued to seek ways to get the best possible insight from the rich data we collect on complaints and legal services. We invested in our data capacity through recruitment and training for existing staff. We developed a new dashboard to help us analyse our customer feedback data to identify trends and areas for improvement.