“SLCC provides update on Conduct Trends Analysis report The SLCC has provided an update on its Conduct Trends Analysis report, which was published in April 2015. The report focussed on identified trends in conduct complaint handling by the Law Society of Scotland (LSS) over 6 years. Following a formal response from the Law Society of Scotland in September 2015, and further discussions since then, the update provides a summary of our recommendations and the Law Society of Scotland’s responses as well as some learning points.
The SLCC has welcomed guidance from the Court of Session in connection with an appeal against its decision to reject a complaint for investigation.
The Scottish Legal Complaints Commission, is consulting on a new strategy for the next four years, aimed at putting consumer understanding at its heart.
The Scottish Legal Complaints Commissions welcomes the Competition and Markets Review of Legal Services in England and Wales, and believes any findings will also impact the sector north of the border.
Note: Our office will be closed from 5pm on December 24th to 9am on January 5th. Under our current Rules, if you send a completed complaint form by post during this period, it will not be received by us until 5th January 2016. If you send us your complaint through our online complaint form, it will be received by us on the date it is received electronically (even if the office is closed). If you are worried about our time limits, it may be best to use the online form. If you’re not sure, contact us before 24th December.
The SLCC need diverse thinking and different perspectives and talents to deliver their role and are looking to appoint three members (one Legal and two Non-Legal).
Ahead of our publishing our first set of quarterly decisions, we will be launching a new quarterly newsletter specifically aimed at providing practical and topical support for Client Relations Managers.
The Scottish Legal Complaints Commission (SLCC) agreed or awarded £400,000 from law firms in compensation, fee refunds and reductions for Scottish consumers in the past year, as we reveal in our Annual Report. This was during the period from 1st July 2014 to 31st June, when we also received 1009 new complaints about lawyers from the members of the public. The Report was laid before the Scottish Parliament on December 4th.
Our Annual Report and Annual Accounts for 2014/15 are now available.
As Will Aid month comes to an end, the Scottish Legal Complaints Commission (SLCC) has released two new guides for consumers – on making a will and on dealing with executries (the process of dealing with someone’s property after they’ve died).
SLCC invited to give evidence to Northern Ireland Assembly today as German Parliamentarians visit Edinburgh
The Scottish Legal Complaints Commission (SLCC) has been invited to give evidence to the Northern Ireland Assembly’s Committee for Finance and Personnel today. The SLCC’s Head of Oversight David Buchanan-Cook gave a briefing as the Committee considers the Legal Complaints and Regulation Bill.