Policy and Engagement Officer

We’re looking for a Policy and Engagement Officer to join the team at the Scottish Legal Complaints Commission, which helps resolve issues raised by the public about work carried out by Scottish lawyers and oversees complaint handling across the legal services sector. We help hundreds of people a year, and our team make decisions which make a difference to people’s lives.

We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

We’re a small team of around 60 staff, which makes for a close, friendly team to work in. We deliver serious work, but we also have a great deal of fun as a team working together. It also means there are great opportunities to get involved in different aspects of our work, from driving improvements in our customer service, to running sprints to test new ways of working.

In this role you will help us shape our thinking, build our understanding and communicate our views on key issues to our partners, stakeholders and users. You will also help ensure that we develop robust policies to help govern our complaints and regulatory work, drawing on strong horizon scanning, robust research and meaningful consultation.

You will build strong relationships with key stakeholders at all levels and manage the organisation’s engagement with them. You will be responsible for drafting reports, responses and other public communications and responding to enquiries from politicians, regulators, consumer groups and other bodies. You will also develop policy proposals and recommendations across a range of issues and deliver briefing and policy advice to board members and senior staff.

You will be enthusiastic, motivated and able to work with others. You’ll bring strong relationship building skills and stakeholder engagement experience. And you’ll be a confident communicator with strong writing skills and an ability to adapt your approach for different audiences.

You must be able to demonstrate experience of policy development and a proven ability to analyse information to produce robust findings and recommendations.

You will need to be able to quickly grasp complex or technical issues. It’s a benefit if you have knowledge of regulation policy, consumer policy, legal issues or equalities issues, but we’re very open to hearing from those with experience in other areas.  

This is a hybrid role. We require that you attend our Edinburgh office a minimum of one-third of your working time a quarter (we estimate around 2 days per week for a full-time colleague). There may also be some specific events that you will need to attend in person. Please note your induction will include more office days in the beginning to help you settle into the SLCC, learn about the role and to provide the most support. We also offer flexible working hours that means when you are working from home you can work anytime between 6am and 10pm and 7am to 7pm in the office.

You will also have 42 days paid holiday, including public holidays (pro-rata for less than 35 hours a week). We also offer a Group Self Invested Personal Pension, company sick pay scheme, life assurance, cycle to work scheme, travel loan scheme, volunteer days and a confidential employee assistance programme offering free advice and support across a range of work and personal issues.

We also pride ourselves on being an enjoyable place to work, with a supportive environment, opportunities for self-development, staff charity events and the opportunity to socialise. We have a staff led Wellbeing and Inclusion Group. In our last staff survey 97% said they have a good working relationship with their colleagues.

To apply for this role, please submit your CV and a cover letter (a maximum of 500 words) explaining why you are interested in a role and what you will bring to it by midnight on 11 January 2026. Interviews for this post will take place in person and will be held on Wednesday 28 and Thursday 29 January. If you have a preferred date, please let us know when you submit your CV and cover letter.

Please note if your application is unsuccessful at this stage, the SLCC cannot provide feedback on applications.

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