Hello, we're the SLCC

We are the first point of contact for all complaints about lawyers in Scotland. If you feel you've had inadequate service or are unhappy about the way a lawyer has behaved you can get in touch with us. We're an independent body and our service is free.
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What we do and how it works

We are the first point of contact for all complaints about lawyers in Scotland. We are an independent body and will be fair when we consider any complaint. Our service is free.
Your complaint

For consumers

We have the power to put things right

Your complaint

For lawyers

Helping you prevent complaints

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Mediation

The power of mediation

In the right circumstances, mediation can offer a quick and effective way of resolving complaints.
Find out more

Also on our website

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Our 15th anniversary

We got started on the 1st October 2008.  In the 15 years since, lots has happened.  

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Annual Report

Read our annual report for 2022-23

Our annual report
Practitioner guidance advice and tips graphic

Practitioner guidance, advice and tips

Information for lawyers on how to manage the risk of complaints

Guidance advice and tips
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Read our blog

Our blog has tips for the profession on complaint handling, plus some of our other articles.

Best Practice Blog

News

SLCC calls for a better system despite appeal success
4th October 2024
Since the start of March 2024 the Court of Session has refused ten requests for leave to appeal SLCC decisions. By comparison, there were only two leave to appeal hearings where the Court granted leave to appeal in the same period.

Recruitment of lay member of the SLCC Board
23rd September 2024
The Scottish Government is currently recruiting for a new lay Board member to join the Board of the SLCC.

SLCC seeks a "better, less costly and more productive solution" to solicitors failing to respond
2nd August 2024
The Inner House of the Court of Session has this week stopped short of finding a practitioner in contempt of court. This follows three hearings and a proof relating to the solicitor’s failure to comply with the SLCC’s request for a client file to investigate a complaint.

SLCC makes recommendations for improvement to Faculty complaints process
26th June 2024
The SLCC has today published a report on its review of the Faculty of Advocates’ conduct complaint handling process. The report concludes that the Faculty’s current complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. This can result in confusion and frustration and could impact public confidence in the complaints process.
More news stories