What we do and how it works
For consumers
We have the power to put things right
For lawyers
Helping you prevent complaints

The power of mediation
Also on our website

Our 15th anniversary
We got started on the 1st October 2008. In the 15 years since, lots has happened.

Annual Report
Read our annual report for 2023-24

Practitioner guidance, advice and tips
Information for lawyers on how to manage the risk of complaints

Read our blog
Our blog has tips for the profession on complaint handling, plus some of our other articles.
News
SLCC revalidated as member of the Ombudsman Association
The SLCC has been revalidated as a complaint handler member of the Ombudsman Association, a professional association for UK and other ombudsman schemes.
SLCC comments on court refusal of eligibility appeal
The SLCC has commented on the court's opinion on an appeal of its eligibility decision
SLCC urges Faculty to implement improvements to complaints process
The SLCC has published a report on the progress made by the Faculty of Advocates in implementing recommended improvements to its conduct complaints process.
SLCC reports on effectiveness of Client Protection Fund arrangements
The SLCC has published a report into the Law Society of Scotland’s Client Protection Fund arrangements.