Hello, we're the SLCC

We are the first point of contact for all complaints about lawyers in Scotland. If you feel you've had inadequate service or are unhappy about the way a lawyer has behaved you can get in touch with us. We're an independent body and our service is free.
Start your complaint

What we do and how it works

We are the first point of contact for all complaints about lawyers in Scotland. We are an independent body and will be fair when we consider any complaint. Our service is free.
Your complaint

For consumers

We have the power to put things right

Your complaint

For lawyers

Helping you prevent complaints

Read More
Mediation

The power of mediation

In the right circumstances, mediation can offer a quick and effective way of resolving complaints.
Find out more

Also on our website

15-year anniversary graphic

Our 15th anniversary

We got started on the 1st October 2008.  In the 15 years since, lots has happened.  

Read More

Annual Report

Read our annual report for 2023-24

Our annual report
Practitioner guidance advice and tips graphic

Practitioner guidance, advice and tips

Information for lawyers on how to manage the risk of complaints

Guidance advice and tips
Read our blog today graphic

Read our blog

Our blog has tips for the profession on complaint handling, plus some of our other articles.

Best Practice Blog

News

SLCC reports highest ever number of complaints
20th November 2024
The SLCC has reported its highest ever number of incoming complaints – 1,385 in 2023-24 – significantly exceeding projections for the year.

SLCC calls for a better system despite appeal success
4th October 2024
Since the start of March 2024 the Court of Session has refused ten requests for leave to appeal SLCC decisions. By comparison, there were only two leave to appeal hearings where the Court granted leave to appeal in the same period.

Recruitment of lay member of the SLCC Board
23rd September 2024
The Scottish Government is currently recruiting for a new lay Board member to join the Board of the SLCC.

SLCC seeks a "better, less costly and more productive solution" to solicitors failing to respond
2nd August 2024
The Inner House of the Court of Session has this week stopped short of finding a practitioner in contempt of court. This follows three hearings and a proof relating to the solicitor’s failure to comply with the SLCC’s request for a client file to investigate a complaint.
More news stories