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2023-24 Annual Report Our 2020-24 strategy
This was to be the last year of our strategy, although we have extended the strategic aims for a further year to cover a period of uncertainty coming from reform....
Price transparency report
In June 2024 we published a report on the benefits of price transparency and clear costs to reduce the risk of misunderstandings which often lead to complaints. The report outlines...
Complaining to a lawyer
Before we can take your complaint, we must usually be satisfied that you have given the lawyer or firm a reasonable opportunity to deal with the complaint themselves. We usually...
If we receive a complaint about you
We understand that finding out a complaint has been made against you can be stressful. The information below is designed to guide you through the process.
SLCC report on engagement with the profession
As well as dealing with complaints, we provide a best practice service for legal practitioners. We hold data on around 15,000 complaints and we want to build a culture of learning so that common problems can be avoided.
Charging for complaints - why you shouldn't do it
We’ve recently seen several Terms of Business or letters that indicate an intention to charge a “levy”, a flat fee or time-charge for dealing with any complaints which are not upheld. Why do we suggest that none of these examples is good practice?
Managing the personal impact of complaints
Being complained about can be difficult, stressful or distressing. It can feel very personal to receive a complaint when you feel you have tried your best to help someone. Sometimes a complainer’s distress will lead them to act in inappropriate ways when making their complaint, which can be difficult to deal with. In a small number of cases, complainers’ actions can be threatening, leading firms to believe there are risks to the safety of staff.
Peer advice on property investment schemes
We’re delighted to share this guest blog post from Professor Stewart Brymer of the University of Dundee and the Scottish Conveyancers Forum. The SLCC has recently seen multiple cases of this nature so we wanted to highlight the trend and share peer advice on what solicitors might want to consider in this area.