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Welcome to our podcast! Today, we’re talking about how to handle complaints more effectively. We get it - complaints aren’t exactly a favourite topic. But most practitioners would probably agree on two things: 

• First, complaints are a normal business risk in any service industry, including legal practice, so it’s important to know how to manage them.

• Second, CPD is a requirement every year.

This podcast is here to help with both!

The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints. The short guide – based on the SLCC’s experience of real cases – outlines ten steps which solicitors can take to avoid the most common complaint scenarios.

The Scottish Legal Complaints Commission has submitted its response to the Law Society of Scotland’s consultation on price transparency. The response recommends that price transparency should be the default. It also recommends that the Law Society promotes a standardised format for website and offline pricing information.

The SLCC has introduced a new Complaint Levy Policy.

The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints in relation to family law. The guide – based on the...

This is a reminder from the SLCC about an increase in the ‘complaints levy’ charged when the SLCC’s determination committee upholds a complaint of inadequate professional service.

The SLCC has reported on its latest audit of the Faculty of Advocates conduct complaints handling processes. The report made 6 recommendations and the audit team have thanked the Faculty’s Chief Executive and other staff for their time and co-operation.