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SLCC publishes Terms of Business report
The SLCC has today published a report on the initial engagement or ‘terms of business’ letters firms issue when instructed by a client.
Responsibilities of Members
SLCC members are expected to act in the best interests of the organisation. They must act in accordance with: The Legal Profession and Legal Aid (Scotland) Act 2007 SLCC governance...
Research & trends in practice
As part of its oversight role the SLCC monitors complaints and identifies trends in practice, in relation to how practitioners deal with complaints and the subject of those complaints. This...
Audits & Trends Analysis
A part of our oversight function is to Reinforce public confidence about the effectiveness and impartiality of complaint handling by the relevant professional organisations; and Offer reassurance to the legal...
Faculty of Advocates trends analysis and audits
Aim and scope of audit : A review of the Faculty of Advocate’s systems for dealing with conduct complaints and its current Disciplinary Rules, which govern the complaints handling process....
Charges
Information available via our website is free to download. If you request information under FOISA, the SLCC may charge you for it. Our charges for FOISA requests are based on...
The complaints process if you're complained about
The information on this page is for lawyers who have had a complaint made against them. There is information elsewhere on our website on the complaints process if you are...
Oversight & Research
As well as our work on complaints about lawyers, we oversee how the professional bodies deal with conduct complaints. This includes investigating complaints about how these bodies have handled individual...
Equality
Those who could or do use the SLCC’s services, as those we employ and who govern us, come from a diverse range of backgrounds. We want each person to feel...
Practical tips to help you answer complaints
As a follow up to our Improve your complaints process - statutory guidance we've put together some practical tips to help you answer complaints.
SLCC back in court with solicitor weeks after previous contempt case
The SLCC has today lodged a petition, against a solicitor the court has already found in contempt of court earlier this year, for again failing to provide a file to the SLCC.
SLCC report on engagement with the profession
As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year.