There is an annual cycle, set in statute, of planning our budgets and operating plan, consulting on these, finalising them and laying them in the Scottish Parliament. We then report at year end through externally audited annual accounts, which are also laid in Parliament.
On a quarterly basis the Board reviews KPIs and performance data, risk registers, financial reports, progress against our operating plan, customer service feedback, HR reports and reports from the Audit and Remuneration Committees.
The Board also debates key issues of relevance to the SLCC, including tracking progress with reforms which may change our legal powers. This year the Board also considered updates to our appeals process, findings from our ‘Your job, your way’ pilot, updates to our complaints levy policy, sustainability, cyber security and our approach to reform.
As well as their governance role, our board members also make important decisions on complaints as non-staff commissioners.
Board member changes
Just after year end we welcomed new Chair, Jane Malcolm, to the organisation. A further lay member, Anne Gibson, joined us during the year. Our thanks go to our previous Chair, Jim Martin, and lay member and audit committee chair, Morag Sheppard, who stood down from the Board in December 2022, and to Niki Maclean who was acting Chair for a period.