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Terms of Business report
Properly crafted terms of business play a vital part in risk management. They help to manage client expectations and provide an opportunity for firms to clarify the work they will...
Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
We welcome the Law Society of Scotland opening up the debate on the future of solicitor regulation in Scotland. We agree that there are lessons to be learned from other...
SLCC launches new guide for solicitors on preventing complaints
The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints.
The short guide – based on the SLCC’s experience of real cases – outlines ten steps which solicitors can take to avoid the most common complaint scenarios.
SLCC responds to price transparency consultation
The Scottish Legal Complaints Commission has submitted its response to the Law Society of Scotland’s consultation on price transparency.
The response recommends that price transparency should be the default. It also recommends that the Law Society promotes a standardised format for website and offline pricing information.
SLCC introduces new complaint levy policy
The SLCC has introduced a new Complaint Levy Policy.
SLCC launches new guide for solicitors on family law
The Scottish Legal Complaints Commission (SLCC) has launched a new guide to help solicitors avoid the most common complaints in relation to family law. The guide – based on the...
SLCC complaints levy increases to 5000 from 1st July – but there is a reduced levy
This is a reminder from the SLCC about an increase in the ‘complaints levy’ charged when the SLCC’s determination committee upholds a complaint of inadequate professional service.
SLCC reports on latest audit of Faculty of Advocates
The SLCC has reported on its latest audit of the Faculty of Advocates conduct complaints handling processes. The report made 6 recommendations and the audit team have thanked the Faculty’s Chief Executive and other staff for their time and co-operation.
SLCC launches strategy, budget and operating plan consultation
The SLCC has opened a consultation on its budget and operating plan for 2020-21, as well as its strategy for 2020-24.
SLCC responds to queries on budget and levy
The SLCC has published a Q&A on its budget and the annual general levy, bringing together responses issued over recent weeks in answer to questions from the profession.
SLCC reports strong performance, despite the impact of Covid-19
The SLCC has published its annual report, showing strong overall performance, despite the impact of Covid-19
New tool to help firms reduce common causes of complaint
The SLCC has developed a new analysis tool to help firms to identify and reduce the common causes of complaint.