We will decide whether the professional organisation has given each complaint proper attention, if it has taken appropriate action on the basis of a fair and thorough examination of all the evidence, and if it has investigated reasonably, impartially and effectively.
If the professional organisation has failed to start or has not yet completed an investigation, we may prepare a report on the investigation if it thinks that its involvement is justified. However, normally we will not intervene if a conduct complaint is still being investigated by the professional organisation.
A handling complaint is not an alternative way of appealing the professional organisation's decision. You should have been told about the appeal process in the decision letter.