Investigating complaints and accessing evidence is best done as close to the events complained about as possible. We would encourage complaints to be made as soon as possible, and ideally within a maximum of six months.
Covid19: Our complaints process is working as normal and there is no impact on complaint resolution times. More details here.
Investigating complaints and accessing evidence is best done as close to the events complained about as possible. We would encourage complaints to be made as soon as possible, and ideally within a maximum of six months.