Useful Links

Relevant Professional Organisations

These are the organisations to which we refer conduct complaints.  We also provide oversight of these organisations and they are consulted on our budget and levy.

Law Society of Scotland

- Find a Solicitor

(If you’re specifically looking for a legal aid solicitor, go to the Scottish Legal Aid Board Solicitor Finder)

- Information on how the Law Society of Scotland investigates conduct complaints about its members

The Faculty of Advocates

- Information on how the Faculty of Advocates investigates conduct complaints about its members

Association of Commercial Attorneys

Consumer Advice

If you’re looking for advice on a range of issues including problems with debt, benefits, employment, housing and discrimination

- Citizens Advice Scotland

If you’re looking for advice specifically on debt, money and financial matters

- Money Advice Service

If you’re looking for advice specifically on housing matters

- Shelter Scotland

Other legal bodies

For any enquiries about legal aid in Scotland

- Scottish Legal Aid Board

For anything relating to law reform in Scotland

Scottish Law Commission

For information relating to paralegals in Scotland

Scottish Paralegal Association

Non-legal complaints bodies

If your complaint is about a public service in Scotland e.g the NHS, a local council, the prison service or about a college/university, housing association or water provider

Scottish Public Services Ombudsman

If your complaint is about a bank, insurer or finance firm

- Financial Ombudsman Service

If your complaint is about advertising in any media

- Advertising Standards Authority

If you’re unsure which complaints body to approach

- The Ombudsman Association

Justice related complaints in Scotland

If you have a complaint about theconductof a judicial office holder (e.g. judge or sheriff)

Judicial Office for Scotland

If you have a complaint about the standard of service you’ve received from the Scottish Court Service or the Crown Office and Procurator Fiscal Service

Scottish Court Service

Crown Office and Procurator Fiscal Service

If you have a complaint about the way in which someone acting under Power of Attorney has exercised their functions

- Office of the Public Guardian (Scotland)

If you have a complaint about quality of service or behaviour relating to the Police

- Police Scotland

Complaints about legal practitioners outside Scotland

England and Wales

If you want to complaint about the service provided by a legal practitioner (e.g. solicitor or barrister) in England and Wales

Legal Ombudsman

If you’d like to report a breach of conduct standards by a legal practitioner in England and Wales

- Solicitors Regulation Authority

- Bar Standards Board

- Legal Choices

Northern Ireland

If you have a complaint about a solicitor in Northern Ireland

- Law Society of Northern Ireland

- Lay Observer for Northern Ireland

If you have a complaint about a barrister in Northern Ireland

- The Bar of Northern Ireland