SLCC and Law Society of Scotland joint video on the complaints process:
The video provides an introduction to the legal complaints process and covers the stages that can be involved. More information is available in the making a complaint section of our website.
Mediation is a private process which gives you and the other party the opportunity to meet together with an independent third party so you can decide how to sort out the complaint.
Find out more about mediation in our short video.
To switch on automatic captions, hover anywhere on the video and click CC.
To find out more about mediation or view our mediation leaflet, click here.