2013 - Five years on: facts and figures
2013 marks the five year anniversary Scottish Legal Complaints. We have taken the opportunity to analyse five years of legal complaints data to see if there are any insights that can help legal practitioners and the public.
Our findings are summarised in five years on - facts and figures (pdf document).
This report includes information on:
- The areas of legal work attract the most complaints
- The most common types of complaints; and
- How complaint trends have changed over time
The report also contains key messages for both practitioners and the public.