Making a complaint - Easy read
Information about how to make a complaint in easy read format.
Download PDF 1mbMediation
If your complaint is suitable we'll write to you and offer you the option of mediation. This leaflet has details of everything you need to know about SLCC mediations.
Download PDF 409kbAfter you make an appeal
This leaflet explains what you can expect after you have lodged an appeal and after a decision on your appeal has been reached.
Download PDF 627kbWe also have consumer guides on the areas of law that we see most complaints about.