Making a complaint - Easy read
Information about how to make a complaint in easy read format.
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Mediation
If your complaint is suitable we'll write to you and offer you the option of mediation. This leaflet has details of everything you need to know about SLCC mediations.
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After you make an appeal
This leaflet explains what you can expect after you have lodged an appeal and after a decision on your appeal has been reached.
Download PDF 627kbWe also have consumer guides on the areas of law that we see most complaints about.