Privacy Notice

This section is for the SLCC’s service users and contractors.

Our privacy notice takes the form of FAQs (below) to make it easy for you to find the information you need.

The Scottish Legal Complaints Commission (‘the SLCC’) is committed to ensuring that its data processing activities are fully compliant with the data protection laws and the changes introduced by the General Data Protection Regulation (‘the GDPR’).

The SLCC is the ‘Data Controller’, which decides how your personal information is processed by us and for what reasons.

Our Privacy Notice lets you know what we will do with your personal information while we have it in our possession and how we will make sure that it is kept safe.

Click on the > headings below to find out more about how we use and protect your personal information:

Who are we?

What we do as an organisation

How you can contact us

How and when might we contact you?

What is personal information?

What is the legal basis for us processing your personal information?

What personal information do we collect about you?

What is ‘Special Category’ personal information?

What information is collected from our website?

When do we need your consent to your use personal information?

What will happen if you do not provide the personal information we need?

What you can do if your personal information changes

What we do with your personal information

Where is personal information stored and who can access it?

Who do we share your personal information with?

How do we keep your information safe?

How long do we keep your personal information for?

What are your rights under Data Protection law?

How you can access your personal information

What we will do if our Privacy Notice changes

How can you complain if you are unhappy?