2016 News

29/01/2016 - SLCC consults on four year strategy

The Scottish Legal Complaints Commission, is consulting on a new strategy for the next four years, aimed at putting consumer understanding at its heart.  Read more...

04/02/2016 - SLCC comments on two recent Court of Session cases

The SLCC has welcomed guidance from the Court of Session in connection with an appeal against its decision to reject a complaint for investigation.  Read more...

12/02/2016 - SLCC provides update on Conduct Trends Analysis report

“SLCC provides update on Conduct Trends Analysis report The SLCC has provided an update on its Conduct Trends Analysis report, which was published in April 2015. The report focussed on identified trends in conduct complaint handling by the Law Society of Scotland (LSS) over 6 years. Following a formal response from the Law Society of Scotland in September 2015, and further discussions since then, the update provides a summary of our recommendations and the Law Society of Scotland’s responses as well as some learning points.  Read more...

29/02/2016 - SLCC re-opens consultation on time limits

The SLCC has opened a short consultation on changing its time limits. The changes were first consulted on in October 2014, as part of a number of changes to the Rules.  Read more...

11/03/2016 - SLCC Hosts Sanctions Roundtable

The Scottish Legal Complaints Commission (SLCC) is to host a roundtable on the application of disciplinary sanctions on lawyers in Scotland.  Read more...

24/03/2016 - We’re running 184,000 yards to raise the money, but there’s only one Yard that counts!

10 members of the Scottish Legal Complaints Commission staff team are running the equivalent of over 100 miles at the Edinburgh Marathon Festival in May. The combined effort includes a relay team, half marathon and full marathon runners, all in aid of the staff charity for the year ‘The Yard’.  Read more...

31/03/2016 - SLCC publishes responses to strategy, budget and operating plan consultation

Four key themes dominated the responses to the recent consultation by the Scottish Legal Complaints Commission on its draft strategy, operating plan and budget. Neil Stevenson, the Commission’s Chief Executive thanked all those who responded “we know preparing a response takes time and consideration, and we’re tremendously grateful to stakeholders who took the time to share very frank, focussed, and thoughtful feedback.”  Read more...

27/04/2016 - SLCC Sanctions Roundtable - thanks to attendees

Experts from a range of professional regulators came together at the SLCC this week to discuss sanctions in professional regulation. They were joined by representatives from consumer and equality groups along with other stakeholders.  Read more...

16/05/2016 - SLCC issues finalised sanctions guidance

Following a roundtable discussion on the application of disciplinary sanctions last month, the SLCC has now issued finalised guidance to the relevant professional organisations.  Read more...

01/06/2016 - SLCC becomes a 50:50 by 2020 partner and gains Living Wage accreditation

The Scottish Legal Complaints Commission (SLCC) has been made an official partner organisation of 50:50 by 2020 and in the same month has been accredited as a Living Wage employer.  Read more...

20/06/2016 - SLCC sets out final strategy for 2016-2020

The Scottish Legal Complaints Commission (SLCC) has set out its 4 year strategy to improve Scotland’s legal complaints system. The plan was finalised after a consultation earlier this year.  Read more...

27/06/2016 - SLCC comments on Court decision refusing a lawyer leave to appeal

Commenting on a recently published Court decision, chief executive of the SLCC, Neil Stevenson, said "it is vital that solicitors respond appropriately when the SLCC contacts them in relation to a complaint. Without a response it is more likely a complaint will be admitted, causing more work and stress for the practitioner and extra cost for the whole sector. It delays closure for the client, whether that being the case being dismissed or upheld, and risks undermining confidence in the profession.”  Read more...

11/07/2016 - Too complex, too costly - SLCC highlights big opportunities to reform legal complaints

The SLCC has today called for the government to consult on opportunities to reform legal complaints handling, based on its experience of handling over 8,000 complaints.  Read more...

13/07/2016 - SLCC’s role is not to determine underlying legal claims

The courts have refused leave to appeal to a complainer, who was unhappy that the SLCC had ruled his case “totally without merit” (a legal term the SLCC has to use under the 2007 Legal Professional and Legal Aid (Scotland) Act).  Read more...

24/08/2016 - SLCC Seeks Four New Board Members

The SLCC, Scotland’s single gateway for complaints about lawyers, is looking for four new board members. The vacancies come at an exciting time for the SLCC as the body starts to deliver on an ambitious four year strategy. The successful applicants will take up their role during a parliament where the governing party has committed in its manifesto to launch a consultation “to review the regulation of the legal profession in Scotland”.  Read more...

14/09/2016 - SLCC publishes audit of Faculty of Advocates complaints handling process

Over the last few months, we have been engaged with the Faculty of Advocates in a review of its systems for dealing with complaints and the Rules which govern its complaints handling process.  Read more...

06/10/2016 - SLCC Consumer Panel publishes Demographics Yearkbook

The SLCC's independent Consumer Panel has launched its first major publication - the 2015-16 Demographics Yearbook. The Yearbook is based on analysis of the demographic information which the SLCC collects from individual complainers.  Read more...

31/08/2016 - SLCC raises concerns about consumer redress following Court of Session decision

The Scottish Legal Complaints Commission (SLCC), the SLCC Consumer Panel and the Law Society of Scotland have all commented on a newly-published decision from the Court of Session that raises significant issues in dealing with complaints from consumers and others about lawyers.  Read more...

09/11/2016 - SLCC launches guides with SYLA to support newly qualified solicitors

The Scottish Legal Complaints Commission (SLCC) has launched guidance to help newly qualified solicitors improve complaint handling. The guide, developed with the help of the Scottish Young Lawyers Association (SYLA), and based on the results of a questionnaire which the two organisations jointly issued to SYLA members earlier this year, is targeted at solicitors who are new to the profession. It is hoped that this guidance will provide practical tips to make newly qualified solicitors better equipped to deal with a complaint, should one be made.  Read more...

23/11/2016 - SLCC Publishes Annual Report

The Scottish Legal Complaints Commission (SLCC) has published its Annual Report highlighting activity in the last year including improved operational performance, the finalisation of a new strategy and the publication of proposals for legislative reform. The Annual Report was laid before the Scottish Parliament, and covers the period from July 2015 to June 2016. It reports on complaints made to the SLCC, Scotland’s gateway for complaints about lawyers.  Read more...

09/12/2016 - SLCC Response to Law Society of Scotland legal action

The Law Society of Scotland has announced its intention to take legal action over our categorisation of certain complaints, which had formerly been ‘hybrids’. This categorisation was carried out in the wake of a decision by the Inner House of the Court of Session that a single issue of complaint cannot be a ‘hybrid’- that is, contain elements of both conduct and inadequate professional service. This meant many valid complaints had no legal categorisation, and needed to be correctly categorised. We are disappointed in the Law Society of Scotland’s response, especially when in the Court of Session case the Society had positively supported the SLCC and helped explain to the Court that this way of classifying complaints had been in practice for some 30 years.  Read more...

15/12/2016 - SLCC welcomes CMA legal services market study final report

The Scottish Legal Complaints Commission welcomes the Competition and Markets Authority (CMA)’s final report on the legal services market study for England and Wales.  Read more...

22/12/2016 - Change to SLCC time limit for making a complaint

The SLCC has announced changes to the time limits for people making a complaint about a lawyer and/ or the adequacy of legal services in Scotland.  Read more...

14/01/2016 - SLCC welcomes CMA review of legal services in England and Wales

The Scottish Legal Complaints Commissions welcomes the Competition and Markets Review of Legal Services in England and Wales, and believes any findings will also impact the sector north of the border.  Read more...