2015 News

29/01/2015 - SLCC CEO Matthew Vickers announces resignation to join Ombudsman Services

The Scottish Legal Complaints Commission has announced the resignation of its Chief Executive Officer, Matthew Vickers, who is resigning to take up the post of Deputy Chief Ombudsman at Ombudsman Services, a not-for-profit organisation which provides independent dispute resolution for the communication, energy and property sectors.  Read more...

02/02/2015 - SLCC Consults on Budget and Operating Plan for 2015-2016

The SLCC is funded by a levy paid by legal practitioners operating in Scotland. Under the terms of the Legal Profession and Legal Aid (Scotland) Act 2007, we are required to consult with the relevant professional organisations about our proposed budget for the next financial year. Following the consultation, the budget will be agreed and laid before the Scottish Parliament.  Read more...

20/02/2015 - SLCC reports half-yearly legal complaints stats

Complaint numbers fall, but figures indicate that poor legal service in Scotland is still a concern  Read more...

31/03/2015 - SLCC releases guide for the public on Family Law - the second biggest area of legal complaints

Complaints arising from Family Law transactions account for one in five of all complaints made in Scotland about solicitors. In response to this, the Scottish Legal Complaints Commission has released a guide for consumers, aimed at helping them avoid running into difficulties with their Family Law solicitor.  Read more...

23/04/2015 - SLCC Announces Neil Stevenson is New CEO

The Scottish Legal Complaints Commission, the independent body for complaints against solicitors, advocates and other legal practitioners in Scotland, has announced the appointment of Neil Stevenson as its new Chief Executive Officer.  Read more...

29/04/2015 - SLCC Publishes Analysis of Trends in Conduct Complaint Handling

The Scottish Legal Complaints Commission (SLCC) has published an analysis of trends in the Law Society of Scotland’s handling of complaints about solicitors’ conduct from 2009 to 2014.  Read more...

01/05/2015 - SLCC Budget for 2015-2016 laid before Scottish Parliament

The Scottish Legal Complaints Commission (SLCC) has laid its budget for 2015-2016 before the Scottish Parliament.  Read more...

23/06/2015 - SLCC Consults on Technical Change to Rules

The SLCC has opened a two week consultation on two technical changes to the 2015 Rules.  Read more...

15/07/2015 - SLCC Raises £2,248 for Staff Charities

The SLCC's staff have raised £2,248 for Alzheimers Scotland and the MS Society.  Read more...

01/08/2015 - SLCC Launches Online Complaint Form

The Scottish Legal Complaints Commission (SLCC), the body for complaints about legal practitioners in Scotland, has launched an online complaint form on its website. Now members of the public can make complaints to the SLCC through the SLCC’s website at scottishlegalcomplaints.org.uk .  Read more...

18/08/2015 - SLCC - Legal advice does not need to be wrong or negligent to be inadequate for the client

The Scottish Legal Complaints Commission welcomes a decision published this week by the Court of Session, which upholds one of the SLCC’s decisions and helps provide clarity on our role in resolving consumer complaints.  Read more...

07/09/2015 - SLCC Partner with The Yard as its Staff Charity

The Scottish Legal Complaints Commission (SLCC)’s staff have chosen The Yard as their staff charity for their 2015-16 year.  Read more...

10/09/2015 - An update on hybrid complaints from the Court of Session, 21st August 2015

An update on hybrid complaints from the Court of Session.  Read more...

05/10/2015 - Appeal case supports the view that there must be a ‘realistic prospect of success’ and that prompt resolution of a matter is relevant

The Scottish Legal Complaints Commission has welcomed the recent publication of Lord Drummond Young’s opinion which upholds the SLCC’s decision and also provides some very useful observations on the tests to be applied by both the SLCC and the court.  Read more...

12/10/2015 - SLCC: Changes to solicitor regulation should focus on risk to clients and the public

The Scottish Legal Complaints Commission (SLCC) has responded to two Law Society of Scotland consultations on the future of regulation of the solicitor profession in Scotland. In responding, the SLCC welcomes the opportunity to contribute to the modernisation of the regulatory system.  Read more...

21/10/2015 - SLCC invited to give evidence to Northern Ireland Assembly today as German Parliamentarians visit Edinburgh

The Scottish Legal Complaints Commission (SLCC) has been invited to give evidence to the Northern Ireland Assembly’s Committee for Finance and Personnel today. The SLCC’s Head of Oversight David Buchanan-Cook gave a briefing as the Committee considers the Legal Complaints and Regulation Bill.  Read more...

27/11/2015 - SLCC release new consumer guides on wills and executries

As Will Aid month comes to an end, the Scottish Legal Complaints Commission (SLCC) has released two new guides for consumers – on making a will and on dealing with executries (the process of dealing with someone’s property after they’ve died).  Read more...

04/12/2015 - Scottish consumers receive £400k in redress for legal complaints through the SLCC

The Scottish Legal Complaints Commission (SLCC) agreed or awarded £400,000 from law firms in compensation, fee refunds and reductions for Scottish consumers in the past year, as we reveal in our Annual Report. This was during the period from 1st July 2014 to 31st June, when we also received 1009 new complaints about lawyers from the members of the public. The Report was laid before the Scottish Parliament on December 4th.  Read more...

04/12/2015 - Our Annual Report and Annual Accounts for 2014/15

Our Annual Report and Annual Accounts for 2014/15 are now available.  Read more...

10/12/2015 - SLCC Statement on ADR Directive

An update from the SLCC on the ADR Directive.  Read more...

09/12/2015 - SLCC launches newsletter for CRMs

Ahead of our publishing our first set of quarterly decisions, we will be launching a new quarterly newsletter specifically aimed at providing practical and topical support for Client Relations Managers.  Read more...

15/12/2015 - SLCC is looking for new Members

The SLCC need diverse thinking and different perspectives and talents to deliver their role and are looking to appoint three members (one Legal and two Non-Legal).  Read more...

20/12/2015 - Important information on Christmas and New Year opening hours

Note: Our office will be closed from 5pm on December 24th to 9am on January 5th. Under our current Rules, if you send a completed complaint form by post during this period, it will not be received by us until 5th January 2016. If you send us your complaint through our online complaint form, it will be received by us on the date it is received electronically (even if the office is closed). If you are worried about our time limits, it may be best to use the online form. If you’re not sure, contact us before 24th December.  Read more...

09/01/2015 - SLCC Launches Complaint Handling Guide for Advocates

The Scottish Legal Complaints Commission has launched a new guide to assist Advocates in handling complaints.  Read more...