2019 News

- Blog: If it's not recorded, it didn't happen...

A common view, but in terms of complaints a bad one. For many, the regulatory and legal requirements to maintain a central record of each complaint (i.e. a complaints log) can be viewed as an unwanted chore to be performed at the end of the day. However, the benefits of keeping, and more importantly, using a complaints log can far outweigh the burden.  Read more...

- SLCC publishes 2019-20 budget consultation responses

The SLCC has published responses to its 2019-20 budget consultation. The consultation proposed a shift to a new funding model, freezing costs for the majority of lawyers, and moving the focus onto legal businesses rather than individuals.  Read more...

- SLCC consults on levy changes to tackle increasing complaints and to keep delivering improvement in complaint handling times

Today, the Scottish Legal Complaints Commission (SLCC) has launched its annual budget and operating plan consultation. This includes proposed levies for the 2019-20 year. Following on themes from the independent review of legal regulation (‘Fit for the Future’), there is a proposal to increase the share of complaint costs borne by legal business owners.  Read more...